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Program Manager
$137k-183k (estimate)
Full Time 5 Days Ago
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GreenPath Financial Wellness is Hiring a Program Manager Near Philadelphia, PA

Do friends and family consider you to be passionate about helping others and friendly? Are you a team player who brings a positive, high energy and fast-paced mindset to the table? Do you consider yourself to be a self-starter and have strong relationship management skills?
This position might be for you! The Program Manager partners with community partners and funders to ensure that quality services are continually enhanced to meet the emerging needs of communities served. This role leads the program development process and ensures services are exceeding benchmarks for program quality. facilitates the creation and documentation of processes that support delivery of quality financial counseling and educational programs. This person will facilitate the continuous improvement process, identify and replicate best practices, create quality assurance procedures, and ensure that data informs program management. This role partners with people leaders and program support team members across the organization to ensure organization-wide adherence to policies of funders and oversight authorities. This role will be responsible for processes, documentation and reporting that supports Clarifi programs that build financial sustainability and wealth in underserved communities.
To learn about how we support clients, please see https://www.clarifi.org/what-we-do/
Clarifi envisions a world where pathways to financial wellness are accessible to everyone. Our team members are change agents in the communities we serve, each dedicated to empowering individuals to achieve financial resilience and positively impact their communities. We recognize historic inequities and strive to reverse the systemic effects on marginalized communities. We are dedicated to serving the many diverse communities that make up Philadelphia and the Delaware Valley. To learn more about what motivates us please visit https://www.clarifi.org/who-we-are/
At Clarifi, our people are our power, they’re passionate about helping families across the Delaware Valley to reach their financial goals. We are personal finance and housing experts, we are also connectors, helping clients access financial guidance and community organizations to achieve personalized goals. Learn more about our team at https://www.clarifi.org/who-we-are/team-members/
Clarifi wholeheartedly believes a strong organization is based on the foundation of diverse groups of team members. We believe deeply in employees not only bringing their whole selves to work each day, but also feeling comfortable being their authentic self. We encourage people from each and every background and walk of life to apply for opportunities in which they are passionate about and meet the qualifications.
We Have
  • A full-time, long-term position
  • A generous benefits package
  • A Monday - Friday schedule with some evenings and Saturdays as needed
  • A Hybrid schedule. Eligibility to continue to work from home is based on employee’s ability to meet performance metrics
  • Close-knit team that operates efficiently and with energy
  • An opportunity to impact families positively by connecting them with services we provide
  • Compensation: starting at $62,727 a year.
You Have
  • Experience in delivering or oversight for programs serving marginalized communities
  • Experience with program evaluation and data management
  • Experience managing program partnership relations with external stakeholders
  • Bachelor’s degree preferred, in any related field
  • Excellent written and interpersonal communication skills.
  • Experience in taking initiative to develop and execute strategic plans which enhance intended impact and adjusting course as needed.
  • Strong organizational and time management skills including the ability to prioritize deadlines and perform multiple tasks and projects simultaneously with limited supervision.
  • Outcome driven with a strong client focus.
  • Energetic, fun and interested in working in a fast-paced and collegial environment.
Day To Day Partner Liaison
  • Build and deepen relationships with funders and community partners connected to Clarifi programs
  • Document and communicate the progress of programs with partners and discuss options for further development of the program
  • Deliver periodic reporting as required and ensure continued financial support of the program by coordinating responses to proposals and reporting deadlines
  • Identify the current and future needs of program partners and identify mechanisms to meet those needs within program processes
Program Development & Evaluation
  • Increase alignment of programs to community needs through evaluation and program development strategies
  • Monitor progress towards program goals, both outputs and outcomes, and identify barriers to success.
  • Lead internal communication that results in an alignment between functions and teams towards program objective including data, finance, and counseling
  • Innovate to remove barriers to enrollment, outputs and outcomes metrics.
  • Partner with service delivery team to build requisite materials and train staff to execute updated or new processes, or procedures.
  • Identify new strategies and processes that document program impact and barriers to achievement to illustrate the lived experience of communities served
Program Quality
  • Establish, monitor and communicate changes in service delivery standards to ensure continuous improvement drives quality
  • Maintain awareness of best practices and partner with people managers to identify training and development needs for team members
  • Facilitate the successful resolution of quality issues required to successfully submit billing or facilitate audits
  • Oversee client satisfaction surveys to identify program development or training needs
  • Manage the client concerns resolution process and partner with people managers to make improvements to processes as required
Compliance Leadership
  • Create and update processes and policy documentation for programs and services that drive successful compliance to all funder and oversight authority policies
  • Act as primary point of contact to funder or oversight agencies
  • Facilitate the process required to successfully pass program or process audits
  • Ensure staff are appropriately certified for roles, partnering with people managers to schedule and complete trainings required (e.g. NFCC, HUD, NeighborWorks)
  • Ensure timely reporting to funders and oversight authorities
  • Coordinate and ensure delivery of training and implementation of new policies and procedures including applicable follow up to ensure comprehension and compliance
General and Administrative
  • Work across the agency with colleagues to resolve issues.
  • Maintain a flexible work schedule, including days, hours and locations.
  • Maintain regular and predictable attendance.
  • Compose correspondence and presentations with proper spelling, grammar, and articulation.
  • Communicate accurately and clearly to internal employees and external partners.
  • Perform special projects and/or assignments as directed by management.
Physical DemandsThere are no special physical demands required by this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work EnvironmentThe environment for this position is a standard office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
TravelPosition is based in one or more of Clarifi office locations and may require travel in Southeastern Pennsylvania, Southern New Jersey and Delaware to other Clarifi offices and partner locations within agency’s service area. Candidate must be able and willing to travel to locations within agency’s full service area. Travel may also be required to alternate locations for workshops, and/or seminars.
Qualities And Characteristics
  • Commitment to Mission. Passion for serving low-income populations and strong and demonstrated commitment to social justice, various forms of equity, and anti-poverty initiatives. Understanding of the root causes of poverty and systems and structures that perpetuate inequality.
  • Personal qualities. Clarifi requires the highest ethical standards and integrity in service to our clients and partners. The ideal candidate will possess maturity, self-awareness, empathy, flexibility, cultural humility, and an exceptional capacity for team and community building.
  • Strong interpersonal and one-on-one coaching skills. Ability to form strong, trusting partnerships with clients and to provide financial coaching that is non-judgmental, empathetic, and culturally proficient.
  • Interest in personal finance and comfort with quantitative calculations. Strong personal finance competencies are not required prior to applying for the role, as training and certification in personal finance will be provided. Interest in learning about, and building proficiency in, personal and consumer finance.
  • Commitment to innovation, excellence, and entrepreneurship. Energized to work in an entrepreneurial, growth-oriented nonprofit organization. Demonstrated commitment to testing and evaluating new ideas and to building a model organization. The ideal candidate will be a proactive team player with a willingness to pitch in to support larger goals. Detail-focused and strong commitment to client services and consumer protection.
Clarifi reserves the right to change this description at any time. Clarifi practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, sexual orientation, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
Clarifi is an equal opportunity employer committed to creating and maintaining a diverse workforce.Typically business hours, some evenings and Saturdays as needed
40 hours / week

Job Summary

JOB TYPE

Full Time

SALARY

$137k-183k (estimate)

POST DATE

06/23/2024

EXPIRATION DATE

06/23/2024

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