8 Customer Care Specialist Jobs in Ontario, NY
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GreenSpark Energy is Hiring a Customer Care Specialist Near Ontario, NY
We would love to welcome you to the team!
Our MissionLoyal to People. Loyal to Planet.
GreenSpark Solar creates fiercely local, cost-effective, clean energy options in the Greater Rochester Community. We feel a huge responsibility to succeed at GreenSpark. As a B Corporation, success is directly tied to honoring our triple bottom line of commitments to people (our employees and their families, our Customers and residents of the communities where we do business), planet (our local and the broader global environment) and profits (providing capital to grow, revenue to share among our employees, and a return to our investors). This is important work, and we have fun doing it. Our values are reflected in our workplace — our office is directly powered by onsite wind turbines and solar panels, our fleet includes all-electric and hybrid vehicles, dogs roam the office, and we strive to be an unabashedly inclusive, diverse workplace.
Our Core Values Find Joy
Keep it Real
Work Together
Believe in People
Be a Leader
Join GreenSpark Solar as a Solar Customer Care Specialist! In this role,you will be a key member of our customer service team, dedicated to providing exceptional support to our clients who have invested in solar energy solutions. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing guidance on solar system operation and maintenance. You will engage with customers post-installation to enhance their understanding of solar and energy projects. You'll play a crucial role in transitioning our Customer Care department from reactive to proactive, by developing processes and programs that provide self-help resources, educational content, and regular communications. This position focuses on eliminating existing service issues and implementing preventive measures to avoid future incidents, supporting the growth and efficiency of our Service department.
The Solar Customer Care Specialist day to day responsibilities include:
- Perform remote troubleshooting and system diagnostics for customer PV systems, collaborating with third-party partners as needed.
- Respond promptly and professionally to customer inquiries via email and phone, providing technical support and system guidance.
- Coordinate with third-party contractors and utilities for repairs at commercial sites when necessary.
- Collaborate with Customer Care leadership and other departments to develop and refine processes.
- Assist in data and ticket reporting, and manage O&M Technician site-visit schedules.
- Triage service calls requiring onsite visits and technician support, scheduling truck rolls and managing billing through Salesforce.
- Maintain accurate records, analyze data, and manage invoicing and backlog using Salesforce.
- Communicate effectively and frequently with customers, ensuring clarity and satisfaction.
- Conduct educational phone calls with customers regarding billing and system operations.
- Liaise with commercial site owners, providing updates on repairs, scheduling, and billing.
- Manage service calls and maintenance for utility-scale solar arrays, coordinating with utilities and subcontractors as necessary.
- Gather information and support warranty claims, offering assistance to field technicians as required.
- Provide feedback data to improve processes across departments involved in solar installations.
- Flexibility to handle high-priority customer responses outside regular business hours, including weekends.
- High School Diploma or equivalent required; Associate’s Degree preferred.
- Previous experience in Customer Service and/or Project Management preferred.
- Knowledge of the solar industry or renewable energy sectors is highly advantageous.
- Basic understanding of solar energy systems or willingness to learn technical aspects quickly.
- Excellent communication skills, both verbal and written, with a personable and energetic demeanor.
- Ability to build strong customer relationships and manage multiple priorities effectively.
- Proficiency in customer and account management tools, experience with CRM software (e.g., Salesforce, Zendesk, Solmetric) and ticketing systems.
- Strong organizational skills, attention to detail, and ability to thrive in a fast-paced environment.
- Comfortable handling pressure and uncertainty with a composed and professional approach.
- Strong analytical and problem-solving abilities to resolve customer issues effectively.
- Ability to collaborate effectively with cross-functional teams and contribute to a positive team environment.
- Detail-oriented with the ability to manage multiple priorities and tasks efficiently.
- Minimum Salary: $55,000-$65,000
- 75% of health insurance premiums, 75% of health deductible expenses, and 75% of dental premiums for the employee and family are covered by GreenSpark!
- Flexible Work Schedule and Hybrid Work Arrangements
- Weekly pay
- Quarterly bonus potential based on company performance.
- Company-issued cell phone or reimbursement
- Provision of necessary tools, gear, and personal protective equipment (PPE) for job tasks.
- Medical & Dental Insurance
- 401(k) option
- Three weeks (120 hours) of vacation time, and flexible paid time off (PTO) after the first year
- 12 days (96 hours) of paid Sick Leave
- Eight Paid Company-Wide Closure Days
- Wellness Week (paid collective week off for the entire company!)
- Professional development opportunities
- Annual company retreat
- Access to Employee Assistance Program (EAP) for confidential support and counseling services.
- Pet-friendly work environment.
GreenSpark Solar is an equal opportunity employer committed to diversity in the workplace. We do not tolerate harassment or discrimination of any kind and seek to remove barriers and increase opportunities, access, and advancement for all people. Do not let historical barriers prevent you from jumping on this life-changing opportunity – reach out and ask questions if you have them – we are here!
Job Summary
Full Time
$42k-53k (estimate)
06/29/2024
07/01/2024
greensparksolar.com
Ontario, NY
25 - 50
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The job skills required for Customer Care Specialist include Customer Service, Problem Solving, Communication Skills, Billing, Scheduling, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
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