Description

GreenStar offers excellent time off benefits & flexible and affordable health care!

Purpose: To check out customer purchases, to provide prompt, friendly, and courteous customer service, answer customer questions, maintain customer memberships and place special orders for customers. To keep all products and displays fully stocked, attractive and cleaned. Help maintain prepared foods area and assist in preparation of deli items as assigned. Assist with keeping the eating area (compost, trash & recycling) clean, and perform proper opening and closing procedures per store policies. This position has an emphasis on customer service, cashiering, and multi-tasking. To create a hospitable environment that welcomes coworkers, customers, owners, and members of the community.

Commitment: GreenStar Co-op is committed to being an organization free from discrimination. We seek out, welcome and celebrate people with diverse identities to participate in our community-owned cooperative business structure.

Status: Level I, General Staff, Supervised by DeWitt Store Manager

Responsibilities:

CUSTOMER SERVICE

• Demonstrate respect for all people working and shopping at the co-op.
• Model excellent customer service toward both customers and staff. 
• Work with a sense of urgency and purpose.
• Constructively solve problems that arise at the co-op. 
• Issue credits to customers for returned items.
• Help customers with placing and picking up special orders.
• Answer and route phone calls.
• Assist new members with joining, distribute information and membership materials.
• Provide excellent cashiering skills to customers.
• Extensive knowledge of cashier procedures.
• Maintain a positive attitude and take pride in our co-op.
• Be organized and aware of cleanliness of your area while working.

CASHIERING

• Check out customer purchases quickly and accurately, using correct prices and department codes.
• Call for back-up as needed so that customers have to wait as little as possible to be checked out.
• Become familiar with co-op policies in order to answer customer questions. Refer unresolved questions or problems to the Manager on Duty or Store Manager. 
• Handle all customer needs and complaints in a courteous, respectful, and efficient manner.
• Understand member discount program and inform shoppers about Membership options.
• Handle EBT and coupons accurately.
• Maintain checking area in clean, orderly condition.
• Keep busy during slow periods by performing tasks on stocking and cleaning checklist or as directed by MOD or store manager.

STOCKING

• Replenish and rotate displays.
• Work as part of team and establish priorities to curate aesthetically pleasing displays.
• Dispose of damaged or spoiled goods appropriately (compost whenever possible).
• Remove trash, clean cases, keep prep and storage areas clean and orderly.
• Label products with appropriate PLU, price, and country of origin.

GROCERY & PERISHABLE STOCKING

• Stock displays fully without overcrowding; face items on shelves.
• Rotate older stock to front, making space for newer stock.
• Pull short-date or low-quality items and notify purchaser before disposing of them properly.
• Label items accurately with price tags and signs.
• Notify Replenishment Buyer of out-of-stocks.
• Look for out of date product and record properly.
• Clean display units and covers, and deli service areas

PRODUCE STOCKING

• Pull any wilted or rotting produce and keep baskets and displays cleaned and wiped down.
• Keep back stock separated by organic and conventional. Make sure all boxes are rotated and visible.
• Make sure displays and cases are full at all times.
• Notify produce buyer of any shortages or out of stocks
• Make sure all signs have proper price, country of origin and item listed.

RECEIVING AND MAINTENANCE

• Check deliveries to verify piece count, notify purchaser of discrepancies.
• Check for damage and unacceptable quality, notify purchaser of problems.
• Organize overstock into storage.
• Keep shelves, coolers and backstock area in a clean and orderly condition.
• Keep department equipment in assigned areas and in working order.
• Advise DeWitt Store Manager of equipment problems.
• Participate in periodic inventory.

STOREWIDE AND OTHER DUTIES

• Attend Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
• Read GreenStar publications to stay informed.
• Respect and comply with storewide personnel policies.
• Describe membership benefits, and how membership investment is made.
• Adhere to scheduled shifts.
• Perform other duties as assigned.

Requirements

QUALIFICATIONS AND SKILLS

• Communication – effective interpersonal communication with team members.
• Demonstrated ability to follow through on commitments.
• Open to input/feedback on work performance.
• Open to giving input/feedback on DeWitt Store.
• Self-Driven/Motivated throughout shift.
• Knowledge or interest in learning about natural foods, produce, local farms.
• Demonstrated ability to handle multiple demands, stay calm, and prioritize.
• Ability to lift 50 pounds.