GreenTree Hospitality Group is looking for self-motivated individuals with a strong sense of customer service and the ability to multi-task to join our Hotel Operations Team.

FRONT DESK AGENT RESPONSIBILITIES:

· Welcome guests in a friendly, prompt and professional manner

· Check guests in, issue room keys, provide information on hotel services, room location, amenities and nearby attractions; Check guests out, including resolving any late or disputed charges

· Ensure required identification is taken from guests at check-in in line with local legislative requirements

· Answer, record, and process all guest calls, messages, requests, questions, or concerns in a prompt and courteous manner

· Accurately process all cash and credit card transactions using established procedures

· Issue, control, and release guest safe-deposit boxes in line with hotel procedures

· Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up by following the service recovery guidelines

· Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

· Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

· Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

REQUIREMENTS, QUALIFICATIONS AND DESIRED TRAITS

§ High School diploma or equivalent, plus one year of front desk/guest service experience

§ HotelKey experience preferred

§ Must be a Team Player

§ Ability to take ownership of activities and follow through to completion.

§ Experience in a fast-pace, and demanding work environment.

§ You may be required to work nights, weekends, and/or holidays.

ABOUT GREENTREE HOSPITALITY GROUP:

Based in Scottsdale, Arizona, GreenTree Hospitality Group is a franchisor of the GreenTree Inn, GreenTree Inn & Suites, and GreenTree Boutique Collection brands, serving the value to mid-scale segments throughout the United States hotel market. GreenTree is committed to putting common sense back into the hotel franchise business, offering owner’s a low-cost, high value franchise model without adopting a “one-size fits all” mentality. Become part of a growing hotel chain with flexible terms, dedicated support and a true ROI brand standard focus.

Trusted by corporate and leisure travelers seeking reliable, modern guestrooms and amenities, the value-brand creates exceptional guest experiences while being a valued business partner by offering seamless hotel operations, providing a unique rewards program and minimizing its impact on the environment. For more information, visit www.greentreeinn.com.

Job Types: Full-time, Part-time

Pay: $16.25 - $16.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Work setting:

• In-person

Work Location: In person