Description

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 44 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.

The Receptionist/Cashier answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she sets the tone for our dealership's Sales Department by being an outstanding listener and information source. The Receptionist/Cashier helps customers who are looking or have purchased vehicles by answering questions, contacting sales personnel with exceptional customer service. In addition, he or she performs administrative duties, like filing, and operates the telephone switchboard for call routing.
The Receptionist/ Cashier courteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered or parts and materials purchased, and completes estimates and invoices. The Receptionist/Cashier uses the appropriate software programs to record payment amounts and repair orders and to manage customer data, such as service history, parts purchased, and contact information. He or she may need to calculate materials charges, repair charges, and taxes and must understand various types of warranties.
The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. Automotive dealership experience preferred. Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

RESPONSIBILITIES *
Greets all customers in a friendly, professional manner and helps identify, confirm, and resolve customer concerns
Receives and processes payments for products and services
Answer dealership group phones and directs calls as necessary
Operates the complete POS system and other required software
Accepts responsibility and accountability for his or her money drawer
Coordinates questions and issues with the appropriate department personnel
Handles customer complaints or escalates when necessary
Assist in scheduling and confirming sales appointments
Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
Ensures that all customer contact information is up-to-date and accurate
Attends all staff meetings, trainings, and educational classes as required
Follows all safety and security procedures
Helps educate/train new staff members
Provides administrative assistance as needed
Performs other duties as assigned

Qualifications

High school diploma or GED required
Point-of-sale (cash register) and credit or debit card processing skills
Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
Knowledge of automotive servicing or repair highly desired
Neat, clean, and professional appearance
Previous customer service or related experience preferred
Helpful attitude and friendly demeanor
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
Highly trustworthy and security conscious
Strong computer and internet skills, including Microsoft Office suite