Description

The Sales & Catering Coordinator helps provide a positive impact on guest satisfaction and loyalty through delivering excellent clerical support in the Sales & Catering Department while obtaining a vast knowledge on hotel facilities and services.

Ideally the candidate must provide a self-starting personality with an even disposition, maintaining a professional appearance and manner at all times; while approaching their duties with a sense of pride, enthusiasm and initiative.

They should be equipped with a strong detail-oriented and time management work approach needed to timely and accurately compile data entries, organize files, detail events, while keeping track of the sales office team members' and event schedules. Candidate must be an active listener and ensure all communication both written and verbal is consistent and effectively received by staff and guests alike in order to interact with clients, process sales leads, create memos and spreadsheet databases. Therefore, computer literacy and good typing skill is highly encouraged for Microsoft programs, email, task manager platforms, and sales software such as Delphi, Opera, and Micros.

Qualifications

* Answer telephone and email inquiries directed to the Sales and Catering Department Exercise decision making skills to direct callers' requests to the appropriate Sales Manager or other hotel department head. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner and prepare correspondence to clientele.

* Take prospect group booking inquiry information via phone or email, and prepare appropriate lead paperwork. Pass the lead onto the proper Sales Manager.

* Work with the Sales Managers in scheduling and detailing events; learning correct procedures and policy for group bookings.

* Become well versed in hotel reservation procedure and policy to assist customers in group reservation bookings within Delphi and Opera systems.

* Resolve routine administrative problems and be able to answer questions pertaining to the Sales & Catering Department for clients. While also having a light working knowledge of all other hotel operations; front desk, housekeeping, food & beverage, and administration.

* Compete special projects and other assigned responsibilities for the Sales & Catering Department as well as hotel Administration office heads.

* Arrange, schedule, and track Sales team members meetings, travel, property tours, and appointments.

* An Associate degree or higher plus one or more years of office or equivalent experience. Experience in the hospitality industry or Sales discipline strongly encouraged.