Description

GENERAL PURPOSE

Service of beverage and/or food in a friendly, courteous and timely manner, resulting in guest satisfaction.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

Average

Percent

of Time

15 % Checks and maintains proper set-up and cleanliness of service station before, during and after shift.

15 % Greets guests in a friendly and courteous manner and explains all specials, promotions and snacks.

15 % Takes orders, reciting selection of all call and premium brands as requested; requires memorization of all available drinks.

25 % Inputs orders into point of sale system to inform bartender an order was made in a

timely order.

15 % Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction.

5 % Present the guest with the check promptly, thanking them and inviting them to return.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings.

• Keep work area clean and organized.

• Complete other duties as assigned by supervisor such as assisting security with disorderly guests.

• Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.

PHYSICAL REQUIREMENTS:

Sitting - Rare

Walking - Constant

Climbing stairs - Occasional

Crouching/Bending/Stooping - Frequent

Reaching - Frequent

Grasping - Constant

Pushing/Pulling - Frequent

Near Vision - Constant

Far Vision - Constant

Hearing - Constant

Talking - Constant

Smell - Constant

Taste - Occasional

Lifting/Carrying(# lbs) - Frequent up to 30 lbs.

Travel – Never

OTHER DUTIES

Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
• Knowledge of the appropriate table settings, serviceware and menu items.
• Ability to read, sufficient to understand menus and special promotions, speak and write the English language to communicate with the guest, and take orders.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 10 lbs. through a crowded room on a continuous basis throughout shift.
• Ability to operate beverage equipment such as a blender.
• Ability to operate a keyboard and learn point of sale procedures to pre-check an order and close out a check.

Qualifications

QUALIFICATION STANDARDS

EDUCATION: High school graduate or equivalent preferred.

EXPERIENCE: Some work experience in related field preferred.

LICENSES OR CERTIFICATES: Food Service Sanitation certification. Alcohol Service permit (if state required). CPR/1st Aid certification preferred.

GROOMING: All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER: Meet minimum age requirements of jurisdiction