The Maitre d' will be responsible for ensuring exceptional guest service and creating a welcoming atmosphere for our patrons. If you have a passion for hospitality and enjoy providing exceptional customer service, we would love to hear from you.

Responsibilities:

• Greet guests as they arrive at the restaurant and provide them with a warm welcome.
• Escort guests to their tables and ensure they are seated comfortably.
• Strategically assign tables for VIP and/or special events.
• Manage reservations and maintain an organized seating chart.
• Ensure that all requests and demands are accommodated.
• Walk the floor and check all tables, ensuring needs are met.
• Coordinate with the waitstaff to ensure efficient service and smooth dining experience.
• Handling guest complaints; addressing and resolving guests’ complaints or food service issues promptly.
• Maintain knowledge of menu items, daily specials, and restaurant promotions.
• Collaborate with the kitchen staff to ensure accurate and timely food delivery.
• Oversee the cleanliness and organization of the dining area.
• Liaison between Front of the House and Back of the House.
• Communicate with the kitchen staff and food runners to address any customer related issues.
• Ensure the restaurant is clean and safe from any hazards due to spills or debris.
• Support safe work habits and contribute to a safe working environment at all times.

Requirements:

• Previous experience in a similar role within the hospitality industry.
• Excellent guest service skills with a friendly and outgoing personality.
• Strong communication and interpersonal skills.
• Proficient in using POS systems.
• Ability to handle difficult situations with tact and professionalism.
• Knowledge of restaurant operations, including seating arrangements and reservation management.
• Flexibility to work evenings, weekends, and holidays as needed.

QUALIFICATIONS, SKILLS & ABILITIES:

• Friendly and tactful, able to handle awkward situations gracefully.
• Attention to detail, always ensuring table settings and ambiance are perfect.
• Knowledge resort/hotel service standards, guest relations and etiquette.

• Excellent communication, verbal, written, customer service and organizational skills.
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with employees and guests
• Ability to multi-task, manage interruptions, establish work priorities, handle stress, and effectively function in a fast-paced environment

EXPERIENCE & EDUCATION:

• High school diploma or equivalent
• Experience in fine dining restaurant, hotel/hospitality experience preferred

LANGUAGE SKILLS:

• Ability to read, comprehend and provide instructions in English, both written and verbal.

COMPUTER SKILLS:

• Proficient in Microsoft Outlook, Office, Word, Excel and Internet applications.

CERTIFICATES & LICENSES:

• Food handler certificate.
• RBS training certificate.
• Must provide valid document(s) to work in the US.

Physical Demands:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the following may be required:

• Be able to lift 20-50 pounds.
• Must be able to stand and walk for long periods of time.
• Repetitive hand movements (keyboard, calculator).