**PM SERVICE MANAGER**

4807 Beryl Rd, Raleigh, NC 27606, USA Req #258 Friday, March 4, 2022 PRIMARY FUNCTION

This position manages the GPEC Planned Maintenance Customer Support Agreement (PM - CSA) program. By providing maximum financial performance, resource deployment and personnel development, while maintaining customer satisfaction.

ESSENTIAL DUTIES:

Customer Service

Manage the performance of contract PM Services directly with internal and external customers.

Provide prompt response to customer needs.

Provide feedback to customer concerning machine problems identified from the machine inspection or SOS testing.

Solicit machines hours periodically for scheduling purposes.

Resolve customer complaints directly or through the appropriate PSSR or Service Department.

Ensure timely and accurate invoicing for services performed

Administration

Ensure that PM Contracts are being administered and setup in GPAX Scheduled Services.

Establish job priorities, working with dispatcher to schedule daily job assignments for Field Service PM Technicians and the Service Shops.

Review Work in Progress report and monthly financial statements.

Submit monthly reports. (Truck mileage report, CSA per tech/per month)

Ensure timely review and closing of all PM contract service calls. Review work orders for accuracy and profitability.

Supervise review of PM Checklist for possible repairs needed and forward information to appropriate parties.

Review weekly timecard report for workload accuracy and managing overtime

Work with WIP Rooms and customers to gather Purchase Orders for services performed

Code vendor invoices for payment.

Recommend parts stockage levels to Inventory Control, as appropriate.

Manage truck maintenance and cleanliness.

Coordinate PM Technician training requirements with the Training Department for technical training and the Safety Director for MSHA Certification.

Serves as the liaison between the PM Service Department and other departments within the company.

Oversee parts-only/CFAS CVA contracts

Operational Leadership

Develops the annual PM Operating Budgets and Business Plans and reviews with the direct manager for any adjustments and final approval.

Maintains adequate reporting system to establish Benchmarks and tracks performance of PM business activity, i.e., tracks maintenance costs, equipment and manpower utilization, develops a process for request capital expenditures, and calculates Return On Assets (ROA).

Manages expenses to achieve financial targets by reviewing monthly P&L statements for accuracy and takes appropriate corrective actions to improve operational income/profitability.

Group Leadership

Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:

Interviewing and Hiring

Coaching

Training and Developing

Performance Review evaluations

Counseling and Disciplining

Dismissing

MINIMUM REQUIREMENTS

Education :

An associate degree with five years of service industry experience with three years of supervisory or lead experience. Or an equivalent combination of education and experience may be considered.

Work Experience :

(See above)

Physical :

Must be able to work for long periods while seated.

Other :

Good customer relations skills and a pleasant personality are essential. Must be PC literate with an intermediate level skill with keyboard and word process software.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. **Other details**

* Pay Type Salary

* Required Education Associate Degree

* Job Start Date Monday, April 4, 2022