**Branch Manager - Industrial forklifts**

Richmond, VA, USA Req #247 Monday, February 21, 2022 PRIMARY FUNCTION:

Planning and managing the branch operations to insure efficient and profitable parts and service. Provide effective customer relation activities designed to enhance continuing services use by customers.

ESSENTIAL DUTIES:

I. Site Administration 50% time activity

* Provides management for service and parts operations and manages general office business activities as needed.

* Establish and monitor parts and service goals and results including location conditions, job and performance standards, time utilization and performance of associates, etc.

* Insures Service Manager and Parts Manager operations are efficient.

* Evaluates overall quality of site parts and service activities and implement actions to provide the best customer service while insuring necessary profitability.

* Monitors all company property to insure proper maintenance (i.e. vehicles, building, tooling, etc.)

* Insures all required reports and operational bookkeeping is submitted in a timely manner.

* Insures cash sale collection procedures are followed.

II. Business development and management activities 30 % time activity

* Provides managerial integration with the Operations Director and Product Support Manager to continuously improve operational sales and profits.

* Participates as a member of the divisional management staff in planning and assessing new parts and service approaches and objectives to insure future profits and customer service.

* Develops and administers annual parts and service budgets and monitors expenditures to insure the most cost effective and efficient utilization of resources. (associates, fiscal, and capitol)

* Conducts periodic customer site visits to promote industrial service and parts activities.

* Informs sales representative of new and used industrial engine sales.

* Assist in developing parts and service merchandising programs by submitting ideas from customer site visits and discussions.

III. Group Leadership 20 % time activity

* Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:

* Recruiting/Hiring

* Coaching/Supporting

* Conducting Performance Reviews

* Training and Developing

* Counseling and Disciplining

* Dismissing

MINIMUM REQUIREMENTS:

Education:

High school graduate, prefer a technical/community college or four-year college graduate.

Work Experience:

High school graduate must have 2 years supervisor experience, with 4 years industrial service industry or similar product support/service experience; college graduate must have 2 years supervisory experience, preferably in a similar service industry.

Physical: Must be able to lift, bend, stoop, and drive routinely and regularly.

Other: Should have PC experience and be familiar with Windows Office, especially Excel and Word and MS Outlook.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. **Other details**

* Pay Type Salary