129 Lead customer service Jobs in El Paso, TX
Greyhound is Hiring a Lead customer service Near El Paso, TX
Summary
The Lead Customer Service Associate will perform activities in accordance with company standards to accomplish the overall organizational goals.
Responsibilities include providing excellent customer service, cash handling, safety awareness, on-time performance, cleanliness of terminal and buses and providing a stellar customer experience.
The Lead CSA will also serve as a mentor for other Customer Service Associates.
Interacts and interfaces with customers by providing information and assistance.
Oversees and assists in resolution of customer complaints.
Acts as mentor for current CSAs, specifically for those working the ticket counters
Coordinates activities and provides guidance to CSAs.
Ensures CSAs adhere to company policies and procedures. Coaches employees when necessary.
Determines status of arriving buses and bus numbers.
Meets all late schedules in excess of published connecting times.
Verifies ticket lines are clear before bus departs.
Assist drivers with boarding procedures.
Helps Investigates tracing process issues.
Assists management team with GPX accounting functions and cash controls.
Performs other duties as assigned by City Manager.
Experience / Skills
Two (2) years of general knowledge of terminal, to include work experience as a Ticket Agent and / or Baggage Agent
Cash handling experience
Excellent oral and written communications skills
Basic math skills
Bilingual candidates preferred based on local business needs
Physical Requirements
Ability to handle packages / bags weighing up to 100 lbs
Office with heating and cooling
Outdoors, not sheltered from the elements
Ability to move about the office / terminal and between floors
Utilize standard office equipment
Benefits
We value the people who drive our success. Greyhound Lines offers a variety of different benefits :
- Vacation
- Company paid life insurance
- Uniforms
- Educational assistance
- School Scholarships for Children
- Free travel plan / bus pass
- Bonuses
- Bereavement pay
- Fuel / Transportation allowance
- Other benefits
Last updated : 2024-06-15
Job Summary
Full Time
Transportation
$49k-62k (estimate)
06/17/2024
09/13/2024
AUSTELL, GA
3,000 - 7,500
2010
RICHARD WHITTEN
$200M - $500M
Transportation
Related Companies
The job skills required for Lead customer service include Customer Service, Accounting, Written Communication, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead customer service positions, which can be used as a reference in future career path planning. As a Lead customer service, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead customer service. You can explore the career advancement for a Lead customer service below and select your interested title to get hiring information.
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