75 Manager of Customer Service Jobs in Lubbock, TX
Grimes Insurance Agency is Hiring a Manager of Customer Service Near Lubbock, TX
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
To ensure success as the manager of our customer service department a highly qualified candidate would demonstrate the ability to effectively lead, coach, and manage a group of experienced professionals to increase their levels of service, improve their ability to cross-sale, upsell, and retain clients at the highest levels.
Customer Service Manager Responsibilities:
- Have a firm understanding of the various carriers we represent and the customer service components of those companies.
- Teaching product knowledge to the team you lead.
- Demonstrating a high level of compatence in utilizing our technology stack.
- Demonstrating the ability to extract approperiate data to drive improved results within the customer service department.
- Daily coaching, training and developing one on one and in group settings.
- Providing exceptional customer service to our clients.
- Proactively and professionally resolving escalated customer complaints.
- Recommending available products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- High school diploma or GED.
- Insurance designations is a plus
- 2 years in a leadership position
- 5 year's experience as a customer service representative.
- Texas Insurance License
- 5 years within an independent insurance agency
- Experienced in coaching and holding others accountable to individual goals.
- In-depth knowledge of insurance products and policies.
- Friendly, upbeat, optimistic and professional demeanor.
- Excellent communication and interpersonal skills.
- Experience in utilizing a CRM, Agency management system, and other technology used to drive results.
- High-level typing skills.
- Advanced knowledge of telephone and call forwarding systems.
- Ability to remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple way.
Job Summary
Full Time
Insurance
$84k-109k (estimate)
11/25/2023
07/07/2024
grimesinsurance.net
Metropolis, IL
<25
Insurance
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The job skills required for Manager of Customer Service include Customer Service, Leadership, Coaching, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager of Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager of Customer Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Manager of Customer Service positions, which can be used as a reference in future career path planning. As a Manager of Customer Service, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager of Customer Service. You can explore the career advancement for a Manager of Customer Service below and select your interested title to get hiring information.
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