**Mina Group**

**General Manager**

**International Smoke San Francisco - San Francisco, CA - Full Time**

**Operating since 2003, Mina Group currently manages more than 35 concepts around the world. At Mina Group, impeccable service is not just our ideal, it is ingrained in everything we do. Rooted deep in our foundation is the concept of Kaizen, the art of making great and lasting change in small steady increments. By embodying our values of adaptability and fluidity, we cultivate a whole new sense of hospitality that is uniquely Mina.**

**General Manager**

Responsible for all aspects of the management of MG-International Smoke, LLC. Oversees management staff. Coordinates the planning, organization, and training necessary to achieve restaurant objectives in sales, costs, employee retention, communication and awareness, guest service and satisfaction, food quality, and sanitation.

**GENERAL EXPECTATIONS:**

- Act with integrity, honesty and knowledge that promote the culture, values and mission of MG-International Smoke, LLC.

- Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times

- Performs all aspects of position with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.

- Understand philosophy of management and owner. Displays consistent attention to detail and follow through of all restaurant and MG-International Smoke, LLC policies.

- Represents the restaurant professionally through effective communication, cooperation and relationships with the all business partners.

- Collaborates with team to create a culture and restaurant work environment based upon respect; fosters opportunities for team to learn, grow and develop their abilities.

- Leads the Management Staff, ensures that service standards are on par with all outside accreditation sources

- Understand completely all programs, procedures, standards, specifications, guidelines and training programs.

- Offer positive solutions to problems or issues and be a voice that is part of the decision making team.

**ESSENTIAL JOB FUNCTIONS**

(Includes but is not limited to the following duties. Other duties may be assigned)

P&L/GL

- Review P&L /ensure accuracy

- Review GL/ensure accuracy

- Identify improvement areas and devise remedies for improvement.

- Complete P&L review the same day P&L is final

- Distribute P&L Review to specified distribution list

- Follow-through with solutions on variable cost issues

- Responsible for Monthly P&L Review

Budget

- Completes annual budget and presents to Finance and Ops

- Approves and agrees after finance has reviewed

Cost Control

- Takes all appropriate measures to ensure that all variable costs are in line with budget

Daily Flash

- Supervise the accurate completion of the Daily Flash

- Send to specified distribution list

- Responds to immediate cost control issues

Daily Meetings

- Prepare for Daily Meetings

- Participate in Daily Meetings

- Conduct Daily Meetings at specified time

- Hold all staff accountable for executing their tasks

Marketing

- Complete/Update Sales and Marketing Plan Monthly

- Follow-through on all self assigned tasks

- Distribute to specified Distribution List

- Work with Mina Group to generate new ideas

- Work with Chef and Sommelier to promote special dinners

- Establish and maintain Concierge program

- Establish and maintain Community outreach

- Establish and maintain Grass roots plans

PR

- Designated point person for all PR related events and requests

- Approves all PR requests with MM

- Attends and represents MG on all PR events related to International Smoke

- Coordinates all PR events/requests in International Smoke

Partner Communications

- Designated point person for all communication between International Smoke and business partners with regards to issues or concerns

- Ensures information requested is received in a timely fashion

- Attends all requested meetings

- Comps

- Responsible for all comps

- Approves all comps

- Enforces written and approved Comp procedure for The Mina Group restaurant

- Controls all comps and ensures budget compliance

HR

- Supervises, manages and mentors AGM on all HR matters

- Participates in all Disciplinary Actions

Weekly Manager Meeting

- Ensures WMM takes place every week at specified time

- Includes all specified personnel (including Mina Group) in WMM

- Ensures information is accurate and up to date

- Conducts WMM and holds management team accountable for delivering results on assigned tasks.

- Follows up with status of all tasks at next meeting until completion

- Ensures notes get distributed to specified distribution list

Inventory Control

- Ensures all inventories are turned in at specified time

- Ensures accuracy of monthly and weekly inventories

- Ensures security of all inventory

- Ensures consistency of inventory procedure and communication to new managers regarding SOPs.

- Ensures inventory levels are at budget compliance

Purchasing

- Approves all purchases

- Insures receipt, cost accuracy

Service

- Directs service at International Smoke

- Ensures level of service is executed to high standards nightly

- Completes employee reviews

Management

- Directs all FOH Management in International Smoke

- Responsible for Supervision/Execution of all FOH Management Job Duties

- Mina Group Communication

- Open and clear communication with Corporate

- Complaint letters

- Conducts thorough investigation of guest complaint and finds resolution

- Follows up with guest immediately after the complaint is received (within 24 hours)

- Track complaints for future reference

**SUPERVISORY RESPONSIBILITIES:**

- Directly oversees all restaurant management. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

**REQUIRED QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- 8-10 years of service experience, preferably in a fine dining environment.

- Excellent communication and organization skills. Ability to interact professionally and diplomatically with a variety of business partners, guests, colleagues, direct reports.

- Fluency in Microsoft Office Suite: Word, Excel, Powerpoint.

- Prior experience with accounting software, POS systems, and payroll/HRIS systems.

The Mina Group, LLC and its affiliates are equal opportunity employers committed to creating a welcoming and inclusive environment. We welcome applicants from a wide variety of identities, ideas and experiences and, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and other aspects of employment, please contact Mina Group Human Resources by emailing hrsupport@minagroup.net.

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