Customer Service - Genoa Animal Hospital Genoa, Illinois Genoa Animal Hospital is actively looking for Customer Service to join our great team. This is NOT a boring office job, if you are a high-performing individual who is a compassionate people person and likes a daily challenge...keep reading! Our two-doctor practice specializes in companion animal medicine and we're looking for great people who want to make a difference in the lives of pets and people in our community of Genoa, IL. We are seeking to hire a Full-Time or open to Part-Time Veterinary Customer Service Representative. Our team requires someone with proven loyalty and integrity. Ideal candidates have two or more years of customer service experience, be tech savvy, love working with people (and pets too!) and have a willingness to learn. Previous face-to-face customer experience is preferred. This job requires someone who is a critical thinker and possesses problem solving skills for daily challenges. We desire someone who excels at communication, can receive feedback and has situational awareness skills. Must be able to maintain calm under pressure, and capable of handling and diffusing emotional situations. A drive to continually improve their knowledge and skillset is a must, as we constantly want to enhance the veterinary experience for our clients and our patients. The veterinary industry is constantly advancing, and Genoa Animal Hospital encourages and supports its staff to do the same. Benefits of working at Genoa Animal Hospital: $$ Competitive Compensation $$ Medical, Dental, Vision Insurance 401K with employer matching Paid Time Off Career development Flexible scheduling Better Business. Happier Vets. Healthier Pets. Requirements 2 years of experience working in Customer Facing Service roles. Passion for working with animals and their owners. Ability to multi-task efficiently Ability to remain calm work well under pressure. Capable of handling and diffusing emotional situations Excellent communication, prioritization and organizational skills Positive and supportive team player Hours Needed 12-6pm M, T, TH & F 12-7pm Wed Weekend Shifts = Saturday 8am to 12pm Minimal commitment 2 weekends each month At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including: • Comprehensive medical, dental, and vision insurance • 401(k) matching • Generous holidays and paid time off • Career development programs • Robust health and wellness initiatives • Employee referral bonus programs and much more! AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging and is also empowered to thrive. At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including: • Comprehensive medical, dental, and vision insurance • 401(k) matching • Generous holidays and paid time off • Career development programs • Robust health and wellness initiatives • Employee referral bonus programs and much more! AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive. At AmeriVet, we make you our priority. So you can focus on your own It’s natural to truly love some parts of your job – but merely put up with others. Maybe you thought you had no choice. But we’re here to tell you that you do. We’re AmeriVet. We’re that genuine ‘unicorn’ of corporate partners. With us, it’s not all about taking over and dominating a veterinary practice. It is about collaborating and becoming true partners with veterinarians who own practices. We do this by supporting the business side of your practice