Toyota of Bowie is part of the fast growing Group 1 Automotive, a leader in automotive retail and service. We are looking to add a qualified AUTOMOTIVE SERVICE LANE MANAGER to our team.

In addition to competitive pay, we offer our associates the following benefits :

• Industry Leading Pay Plan
• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program

Responsibilities :

• Manage the service drive staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Maintain daily sales and production records as required by dealership management.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications :

• Two or more year’s management experience in an automotive service department preferred.
• Supervisory skills.
• ADP Dealer Services Experience a plus.
• Ability to work independently and be self-motivated.
• A desire to work in a commission, performance-based, environment.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

Last updated : 2024-06-04