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Group 1001 is Hiring an Executive Support Engineer Near Zionsville, IN
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.We are seeking a skilled and dedicated Executive Support Engineer to provide exceptional end-to-end user support for our organization’s most critical leaders. This role requires a strong technical background, excellent communication skills, and the ability to handle complex issues efficiently. The ideal candidate will have extensive experience in technical support, particularly with Windows and Microsoft Office and MacOS. The ability to think on your feet, deal with ambiguous situations, provide quick solutions to problems and understand personas, while developing a deep understanding of how our clients operate is critical to the success of this individual.
Responsibilities:
Executive Support:
Experience:
Responsibilities:
Executive Support:
- Provide 24/7/365, personalized technical support to C-suite executives, senior management, and other key stakeholders.
- Understand the unique needs and preferences of each executive and tailor support accordingly.
- Handle urgent requests promptly and professionally.
- Drive technology projects necessary for executive requirements and manage technology communication/s and changes to firm technology policies that impact the executive experience.
- Travel to corporate offices, residential properties, client sites and/or travel destinations as necessary.
- Troubleshoot and resolve all reported technology problems, including in office, residential properties, and client/travel locations.
- Support mobile devices, iPhones, iPads including MDM’s, policies etc.
- Ensure seamless integration of multiple technologies.
- Assist executives with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.).
- Troubleshoot application-related problems and provide timely solutions.
- Collaborate with IT teams to address any compatibility issues.
- Provide remote support for executives working from home or traveling.
- When necessary, offer on-site assistance for critical issues or hardware replacements.
- Educate executives on security best practices.
- Ensure compliance with company policies and data protection regulations.
- Monitor and address any security vulnerabilities.
- Maintain accurate records of support requests, resolutions, system configurations.
- Create user-friendly guides and tutorials for common tasks.
- Conduct training sessions for executives as needed.
- Work closely with other IT teams (network, infrastructure, security) to resolve complex issues.
- Collaborate with vendors for hardware repairs and software licensing.
- Stay updated on industry trends, emerging technologies, and best practices.
- Propose enhancements to existing processes and tools.
Experience:
- Minimum of 10 years of experience in technical support or desktop support roles.
- Extensive experience in supporting Windows operating systems, Microsoft Office suite (365) and MacOS.
- Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD) is a plus.
- Excellent critical thinking, problem-solving abilities and precise attention to detail.
- Strong communication and interpersonal skills, able to articulate technical concepts to non-technical people.
- Ability to work independently and prioritize tasks effectively.
- Customer-focused mindset, strong passion for serving the customer.
- Comprehensive and broad knowledge of all aspects of IT solutions and services
- Certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP) are advantageous.
Job Summary
JOB TYPE
Full Time
SALARY
$72k-90k (estimate)
POST DATE
06/19/2024
EXPIRATION DATE
06/27/2024
WEBSITE
concretek.com
HEADQUARTERS
Ceiba, PR
SIZE
<25
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