Title : ServiceNow L2 Support Role

Location : Philadelphia, PA [3 days Onsite/Week]

Type : 12 months contract

Job Description:

Resource who has worked on support engagements

• Prior experience and understanding on ServiceNow development and integrations for ITSM module.
• Candidates with specific experience related to Support as a senior level capacity Level 2 Tickets and working with VP/Directors and Senior members of the customer side. Must be open to occasional late and weekend shifts
• Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
• Maintained production instances and non-production instances.
• Supported many teams on reviewing the code and configuration changes and deploying them to production instances.
• Experience with ServiceNow issues analysis and fixing for ITSM modules.
• Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
• Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
• Work with a solid understanding of Agile project methodologies and ITIL processes.

Regards,

Pranshu Tyagi

Sr. Technical Recruiter| Group Nine LLC