We are looking for a friendly person to serve as our members and guests first point of contact and manage all aspects of their accommodation. Looking for someone who is very flexible in the evenings and weekends, possibly an occasional early morning.

Job responsibilities include opening the club at 5am, or closing at 10pm, so punctuality and reliability are a MUST! Other duties are booking spa appointments, giving tours, signing up new members and providing information about services, rates and amenities. If you are an early bird with a knack for customer service or work experience in the fitness or spa industry, we’d love to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone spa appointments
• Collecting necessary information (like contact details, credit card, and exact dates of their service)
• Welcome guests upon their arrival
• Provide information about our gym, available services, rates and amenities
• Respond to any complaints in a timely and professional manner and direct them to the appropriate person
• Light cleaning to ensure all areas are clean and tidy to accommodate member needs
• Confirm spa reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated notes on bookings and payments

Skills

• Work experience as a Gym Front Desk Agent, Spa Receptionist or similar role is helpful
• Experience with spa reservations software, like Booker and Mindbody is a plus but not necessary
• Stellar Customer service attitude
• Excellent time management, communication and organizational skills

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Employee discount

Shift:

• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person