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Do you thrive in a fast paced, entrepreneurial environment? If so, read on! This is your opportunity to join GRUBBRR, an award winning FinTech startup that is exploding with growth and embarking in partnerships with some of the world’s most recognizable brands. We are changing the way the world does commerce, revolutionizing the industries we serve with solutions to be used by millions of people around the globe. All we are missing is you!
We are seeking a strong Customer Success Manager to join our team of outstanding professionals. This is a new and evolving position at GRUBBRR with lots of room to grow personally and professionally. Your initiative, assertiveness, enthusiastic attitude and desire to work with a fun group of people will be keys to your success.
We offer:
About the position:
Reporting to the COO within the Customer Success Team, you will be responsible for giving life and structure to the customer management process as well as positioning us for success as we grow.
The Customer Success Manager is the primary interface that is responsible for the development of long-lasting business relationships with new and current GRUBBRR customers. The role will ensure customer delight via superior support to new and current GRUBBRR customers, identify and up-sell to clients in their assigned territories. Product development support, customer service, customer retention, sales skills, follow-up and action planning are key elements of this position.
Key Responsibilities:
Experience Desired:
Full Time
$103k-144k (estimate)
05/31/2024
07/25/2024
grubbrr.com
Boca Raton, FL
<25
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.