Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our teammates who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day!

POSITION OVERVIEW:

The Shipping Supervisor is responsible for overseeing and coordinating daily warehouse activities such as supervising staff, training, food safety, safety, and warehouse maintenance. The Warehouse Supervisor will also be responsible for maintaining and managing the daily objectives of the Warehouse Department and ensuring that warehouse work goals are being met in a timely and effective manner.

PRINCIPLE RESPONSIBILITIES:

• Execute the day-to-day activities and lead line level employees in their daily responsibilities.
• Ensure that the warehouse functions efficiently with a high degree of accuracy.
• Maintain high team spirit in a neat and safe work environment by improving the morale of the department and reducing turnover.
• Supervise staff and delegate required daily work tasks.
• Recommend personnel actions to the Warehouse Managers, including promotions, transfers, and disciplinary actions.
• Implement procedures to attain goals and monitor progress.
• Prioritize and schedule warehouse daily workload.
• Act as a liaison between the Warehouse Department and Customer Service Department regarding any issues that might impact customer service expectations.
• Handle increased responsibility above normal duties as activity demands.
• Be present on the floor of the warehouse to ensure effective supervision.
• Ensure that warehouse employees can understand and implement proven and effective work practices.
• Apply conflict resolution techniques.
• Assist in addressing daily issues that arise within the Warehouse Department and provide instruction, communicate procedures, and assist in resolving problems that may occur.
• Effectively troubleshoot all issues to ensure timely resolution.
• Make routine decisions within the Warehouse Department to ensure that customer orders are pulled correctly and in a professional manner.
• Assist the Warehouse Managers in holding line workers accountable for adherence to all policies and procedures, including by managing overtime and double-time.
• Present a professional image and attitude to other employees at all times.
• Communicate to the Warehouse Managers any concerns or problems that might arise.
• Ensure that work schedules and break times of warehouse employees are correctly implemented and jobs are assigned effectively and completed properly.
• Ensure that the order pulling process is in accordance with the highest possible level of productivity.
• Ensure that order pulling and placement of product on routes are accurate and that product is free of damage.
• Direct the workflow and motivate and monitor the performance of warehouse associates involved in the order pulling process to ensure accurate and timely deliveries.
• Monitor work processes and make suggestions for modification to increase and improve productivity, efficiency, and accuracy to reduce costs.
• Troubleshoot all Warehouse Department processes to identify weaknesses and recommend policies to strengthen controls and meet the priorities of the department.
• Substitute for hands-on work as needed.
• Set deadlines to ensure timely completion of the workload.
• Ensure that daily housekeeping of the Warehouse Department is carried out.

REQUIRED SKILLS:

• Strong leadership and team management skills, with the ability to motivate and guide a diverse team of Warehouse employees.
• Excellent analytical and problem-solving skills, with the ability to identify and resolve complex Problems.
• Excellent verbal and written communication skills.
• Knowledge of food safety regulations and best practices
• Familiarity with warehouse equipment
• Works well with others.
• The ability to consistently meet deadlines.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

EDUCATION/EXPERIENCE:

• High school diploma or general education degree (GED); or equivalent combination of education and related experience.
• Degree in business, management, logistics or a related field preferred.
• Knowledge of safe quality food (SQF)