195 IT Support Specialist Jobs in Atlanta, GA
GSK HR SOLUTION is Hiring an IT Support Specialist Near Atlanta, GA
Job Title: IT Support Specialist (Hybrid)
Location: Atlanta, GA
Duration: 6 Months
Job Type: Corp-Corp / 1099 / Contract W2
Interview Type: Webcam
Client: State of Georgia
Note: Local candidates who have experience around GIS Technical support are REQUIRED for this position
Description:
Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS.
Job Summary:
The Georgia Dept. of Transportation (GDOT) is seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g. GDOT custom, Esri Web/Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps). Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles. Will develop GDOT GIS User Group and conduct training programs to support GDOT GIS User Group.
Candidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interacting with end users/customers. The candidate will follow guidance in providing ticket resolutions.
The Enterprise GIS team is composed of 2 ArcGIS developers,2 System Administrators, a data manager, and team leader. The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS web visits. GDOT GIS applications support GIS feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc.
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceBachelor’s degree in related field from accredited college or universityRequired0Knowledge and experience with Esri ArcGIS Desktop (ArcMap/ArcGIS Pro)Required3YearsGraduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GISHighly desired0Experience with ArcGIS Online or ArcGIS mobile applicationsHighly desired0Experience working with Esri geodatabases (e.g. mapping, editing, analysis), or any other GIS data development/management experienceHighly desired0Passion to provide excellent customer service and build effective customer relationshipsRequired0Excellent communication, interpersonal, collaboration, and teamwork skillsRequired0
Job Types: Full-time, Contract
Pay: $18.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
Experience:
- GIS Technical support: 3 years (Required)
Work Location: In person
Job Summary
Full Time | Contractor
$67k-83k (estimate)
08/04/2024
12/11/2024
The job skills required for IT Support Specialist include Customer Service, Technical Support, IT Support, Analysis, Collaboration, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
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Some employers may accept IT support specialists without formal education who have computer experience and certification.
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Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
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To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
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Successful technical support specialists possess common characteristics and aptitudes.
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Step 3: View the best colleges and universities for IT Support Specialist.
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