117 Help Desk Analyst (Onsite) Jobs in Atlanta, GA
GSK SOLUTIONS is Hiring a Help Desk Analyst (Onsite) Near Atlanta, GA
Job Description
Job Title: Help Desk Analyst (Onsite)
Location: Atlanta, GA
Duration: 6 Months
Job Type: Corp-Corp / 1099 / Contract W2
Rate: $36/hr. on 1099
Interview Type: Either Webcam OR InPerson
Client: State of Georgia
Note: Candidate MUST be local to Atlanta to be considered for this position
Job Description:
Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's.
Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to third party support vendors for service.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Preferred Qualifications
3 years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.
Work Schedule : The candidate must be local to Atlanta and be able to come to the office every day to work.
Skill Matrix
Skill
Required /Desired
Amount
of Experience
Experience with hands on computer technical support involving user issues with Windows 11, Microsoft Office Suite, MS Outlook Email, login Issues, etc
Required
3
Years
Using and monitoring helpdesk ticket systems.
Required
3
Years
Hardware setup and software installation.
Required
3
Years
Active Directory Support
Required
3
Years
Any computer certifications would be an asset.
Desired
1
Years
Recruiter Details:
Recruiter Name: Lokesh at gsksolutions dot com
Contact Number: Eight three two- Nine nine zero - Two four two six
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
Job Summary
Full Time
$60k-75k (estimate)
09/05/2024
09/18/2024
gsksolutions.com
MONUMENT, CO
50 - 100
2010
USHA GOLLA
<$5M
Business Services
Related Companies
About GSK SOLUTIONS
GSK Solutions Inc. is a cutting-edge, no-nonsense cybersecurity company that provides security software, services, and consulting to companies looking for an affordable, reliable solution. We are known for our superior execution on a sustained basis. GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis. GSK ...has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
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The following is the career advancement route for Help Desk Analyst (Onsite) positions, which can be used as a reference in future career path planning. As a Help Desk Analyst (Onsite), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst (Onsite). You can explore the career advancement for a Help Desk Analyst (Onsite) below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Gathering and triaging cases that require attending to.
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A help desk analyst spends the majority of the day performing remote support.
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Help desk analysts troubleshoot difficulties with computers and their connections.
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Submitting purchase requests and monitoring your expenditure.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Use common words and punctuation.
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Set a time limit then change tactics.
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Name the different kinds of software testing.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
