Responsibilities:
Provide advice on the most suitable AV/IT choices for guests in conference rooms
Provide conference room AV support for executive level meetings
Provide technical support for AV systems inside the conference rooms
Install and configure software and hardware (video cables, wireless presentation systems, management suites, etc.)
Monitor AV systems and technology performance
Perform troubleshooting and minor repairs
Work with outside vendors and integrators to troubleshoot/fix advanced issues
Provide ongoing communication throughout the day to AV/IT support staff and leadership on updates and issues regarding conference room technology
Collaborate with other AV/IT professionals to maintain standards and functionality of meeting spaces
Respect and promote inclusion and diversity
Requirements:
Proven experience with AV/IT end user support
Ability to work in a fast paced environment
Experience in desktop support is appreciated
Working knowledge of AV/IT systems and applications/collaboration tools (Microsoft Teams, WebEx, etc.)
Understanding of AV control systems (Crestron, Microsoft Teams Rooms, Cisco video endpoints, etc.)
Ability to troubleshoot audio and video conference calls
Strong communication and interpersonal skills
Consults with end-users in addressing problems and assists in formulating solutions
Maintains exceptional level of communication with end-users
Excellent organizational and coordination abilities
BS/BA in information technology or computer science is preferred
AVIXA CTS certification or equivalent preferred
2 years of experience in an AV related support field preferred
Regular, consistent, and punctual attendance. Must be able to work nights and weekends on occasion, and/or variable schedule as needed
Other duties and responsibilities as assigned

Job Type: Contract

Pay: $25.39 - $30.58 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Travel requirement:

• No travel

License/Certification:

• driving license (Preferred)

Ability to Commute:

• Philadelphia, PA 19102 (Required)

Ability to Relocate:

• Philadelphia, PA 19102: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person