What are the responsibilities and job description for the Desktop Support Engineer position at GTN Technical Staffing and Consulting?
- Advanced Troubleshooting:
- Investigating and resolving escalated technical issues that involve complex system configurations, software conflicts, network connectivity problems, or hardware malfunctions that require deep technical expertise.
- Root Cause Analysis:
- Identifying the underlying cause of complex issues by analyzing system logs, network traffic, and application behavior to develop effective solutions.
- System Administration:
- Managing and configuring complex desktop environments, including user accounts, security settings, system updates, and software deployment.
- Technical Expertise:
- Possessing advanced knowledge of operating systems (Windows, macOS, Linux), network protocols, scripting languages, and various desktop applications.
- Problem Documentation:
- Creating detailed technical documentation to capture troubleshooting steps, solutions, and known issues for future reference
Salary : $28 - $29
