Customer Service Representative
HIGHLIGHTS
Location: Phoenix, AZ 85085
Position Type : Direct Hire or Contract to hire
Hourly / Salary : Based on experience
Residency Status: US Citizen or Green Card Holder ONLY
Job Description:
Under general supervision, employee performs all duties associated with customer service and sales in a polite, empathetic and professional manner. Exercises independent judgment and discretion in communicating with customers.
Key Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide customers with pricing, delivery, and product information.
• Answer customer questions, resolve problems, and perform other marketing activities (i.e. promote and sell products, and enter or confirm sales).
• Monitor and address commercial requirements on customers’ portals and forward quality and technical requirements to the appropriate Department.
• Receive and or place telephone calls, which are non-routine and may require deviation from standard procedures.
• Receive and answer customer questions, comments or complaints while following established guidelines.
• Prepare responses to customers in required format.
• Act as a liaison between the customer and various departments within the company.
• Maintain records and assist in the preparation of required reports.
• May act as company contact for customer returned Airborne/Warranty parts while following established guidelines.
• May provide back-up relief coverage for the Company’s Receptionist and alternate coverage for job duties when other departmental co-workers are not present.
• Perform tasks promptly.
• Ensure that output normally equals or exceeds that expected.
• Produce work product that seldom has appreciable errors.
• Conduct themself in a business-like and civil manner.
• Ability to react to changes productively and perform other essential tasks as assigned.

Skills and requirements:

• Applicant must be legally authorized to work in the U.S.
• Ability to effectively present information and respond to questions from co-workers, and customers.
• Ability to interface effectively with various interlocking departments.
• Ability to acquire extensive knowledge of the Company’s product lines and applications.
• Possess effective time management skills.
• Exhibit attention to detail
• Maintain a continuous improvement focus.
• Possess the availability, flexibility, and maturity to represent the Company.
• Ability to sit for prolonged periods in front of a computer.
• Ability to read, write, and follow written and verbal instructions in English.
• Ability to work well with only a modest amount of repeated instructions.
• Ability to be team oriented and possesses flexibility and adaptability.

Education:

• Must possess a High School Diploma or a GED.

Experience:

• 1 year experience, Additional training in a technical school environment for six or more months is highly desirable.

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