The IT Specialist will be able to work independently and function effectively as part of a team and interact with people from junior to senior-most levels. This individual should have experience meeting deadlines, and prioritizing helpdesk related items across medium to large organizations. Must be customer-focused and service-oriented, attentive to details, with the ability to multi-task and act with professionalism at all times, have excellent verbal and written communication skills, voice etiquette, and data entry.

Core Functions:

• Provide help desk / technical support to on-site and remote users.
• Respond to users in a professional and friendly manner, ensuring responses given are accurate and documented.
• Apply troubleshooting techniques to identify issues, investigate root cause and recommend solutions.
• Document and prioritize IT requests, record actions, and follow up on deferred actions.
• Create, manage and maintain secure user identities within Azure AD.
• Deploy, manage and maintain Windows and macOS endpoints utilizing Microsoft Intune.
• Maintain accurate inventory of corporate and government issued equipment.
• Ship and receive equipment from remote users as required.
• Other duties as required.

Skills & Experience:

• Knowledge of Microsoft 365 (Outlook, Word, PowerPoint, Excel), user management and mobile devices is required.
• Sound knowledge of hardware/software, operating systems, and networking related technologies is required.
• Operation of telecommunications and ticketing systems.

Qualifications and Physical Requirements:

• Education: Associate degree or higher in IT or related field. 4 years of relative experience (may be considered in lieu of degree)
• Work Experience: 2 years of experience in a Help Desk / IT Support role is preferred.
• Tier 1 Helpdesk Specialist:
  • Ability to move around the office to support hardware installation and troubleshooting.
  • Ability to handle and operate small tools and components for hardware repairs and installations.
  • Ability to lift and carry up to 50 pounds, such as servers, desktops, and other hardware.
  • Good vision required for reading detailed technical manuals and working on small components.

Additional Requirements:

• U.S. citizen