5 Collections Specialist 2 Jobs in Southfield, MI
Guardian Alarm is Hiring a Collections Specialist 2 Near Southfield, MI
General Purpose & Essential Duties:
The Billing Specialist 2 will locate and notify holders of 121 day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts.
- Uses automated internal systems to identify and monitor overdue accounts
- Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment
- Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers’ financial situations
- Prepare customer accounts for Final Notice and Cancel Non-pay
- Reconcile payment history
- Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies.
- Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities.
- Collects and posts payments to customer accounts
- Records pertinent data on collection efforts and customer financial status in database
- Research misapplied payments
- Manage non-routine problem solving and conflict resolution to offer excellence in customer relations
- Performs administrative and clerical functions as needed such as recording address changes and purging inactive records
Required Skills, Abilities, Education & Experience:
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite or related software
- Basic understanding of local, state, and federal debt collection laws
- Basic understanding of principles and processes of customer service
- Ability to perform customer needs assessments and to consistently meet service quality standards
- Excellent time management skills
- Ability to identify issues and creatively solve problems
- Ability to learn and use relevant machinery and technology
- Associate degree in Business or related field or equivalent working experience required
- Inbound/Outbound call with ACD phone tree experience required
- Three years of experience in credit and collections work preferred
Job Summary
Full Time
$39k-49k (estimate)
06/14/2024
08/25/2024
guardianalarm.com
SOUTHFIELD, MI
200 - 500
1930
Private
DAVID GOLDSTEIN
$200M - $500M
Related Companies
About Guardian Alarm
Guardian is a security company that designs and distributes alarm systems and access control equipment for residential and commercial sectors.
The job skills required for Collections Specialist 2 include Customer Service, Billing, Problem Solving, Microsoft Office, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Collections Specialist 2. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collections Specialist 2. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collections Specialist 2 positions, which can be used as a reference in future career path planning. As a Collections Specialist 2, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Specialist 2. You can explore the career advancement for a Collections Specialist 2 below and select your interested title to get hiring information.
If you are interested in becoming a Collections Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collections Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collections Specialist job description and responsibilities
Collections Specialists are generally responsible for managing and collection all the outstanding accounts receivables form clients and customers.
02/26/2022: New York, NY
Collections specialists are responsible for managing overdue accounts for an organization.
12/16/2021: Port Arthur, TX
They prepare official receipts and coordinate with account payable specialists from other companies with pending payables.
01/03/2022: Omaha, NE
remind the clients for the overdue payment
01/05/2022: Fayetteville, NC
Contact clients for overdue outstanding payment
02/28/2022: Saginaw, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collections Specialist jobs
Build an optimized Collections Specialist resume quickly and easily using administrative skills.
02/02/2022: Omaha, NE
Collections specialists must be able to approach each conversation as a fresh start without carrying over any emotions from previous calls.
02/04/2022: Idaho Falls, ID
These more advanced collection specialists must know, understand, and follow federal guidelines for these actions.
02/03/2022: Elkhart, IN
Learn excellent knowledge of billing procedure
03/03/2022: Utica, NY
Relevant work experience as a Collections Specialist are prefered
03/03/2022: Charleston, SC
Step 3: View the best colleges and universities for Collections Specialist.
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