** Customer Care Specialist - Southfield, MI**

**Job Category****:** Med Mon **Requisition Number****:** CUSTO02152 Showing 1 location

Customer Care Rep - Medical Monitoring

Southfield, MI, USA

Customer Care Rep - Medical Monitoring

Southfield, MI, USA

**Job Details**

**Description**

Guardian Medical Monitoring is looking for **Customer Care Representatives** to join our Customer Care team in Southfield, MI, to provide high-quality patient/customer care. These professionals must have strong customer service, communication skills, along with an excellent work ethic. Our team is comprised of professionals who are dependable and flexible to accommodate shift work and possess a sense of compassion for those we serve.

**Why work at Guardian - Employee Rewards:**

* Competitive compensation package with monthly and annual bonus potential

* Coverage rich benefits packages available for you and your family

* Retirement plan with 100% company match

* 8 Company paid holidays in addition to paid vacation/sick time off

* Specialized, paid training when you start AND ongoing Guardian invests in You!

* Monthly employee appreciation and recognition events

* Annual employee appreciation outings

* Employee referral bonuses get paid to bring more people like you to work for or become a customer of Guardian!

* Free home alarm program for employees

**Experience Required:**

* Call Center Experience - Pleasant telephone manner a must

* Troubleshooting Experience preferred

* Positive attitude with a willingness to contribute to the team on all levels

* Proven ability to handle phone lines, data entry, and customer service simultaneously

* Data Entry skills to accurately and efficiently enter data into Brightree and MAS (Mastermind) databases with speed while maintaining a high level of communication and ensuring compliance

* Microsoft Office skills -- Excel, Outlook, and Word

* Ability to handle routine and repetitive tasks at varying paces

* Capability to maintain composure in stressful situations

**Education Preferred:**

* High School diploma and some college

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**