Responsible for entering and processing prescriptions into the pharmacy operating system with both speed and accuracy. Communicates with customers on the telephone and responds quickly and courteously to their needs.

ESSENTIAL JOB FUNCTIONS (include the following):

• Enter new and refill prescriptions into operating system in accurate and timely manner to eliminate errors at dispensing
• Triage incoming fax prescriptions to ensure timely dispensing
• Ensure proper notes in computer and cycle fill coding
• Calculate and/or verify the correct dosage based on the prescription
• Demonstrate caring, understanding and courtesy when responding to calls from customers. Route calls as appropriate to ensure top level service
• Ensure all prescriptions assigned for processing are completed in regular shift
• Receive, evaluate, process and follow-up as needed with doctors’ offices on all refills assigned
• Develop proficiency in the utilization of all pharmacy systems (ie document imaging, legacy pharmacy computer operating system)
• On an as needed, may assist with filing of completed orders, packaging of medications, profiling of orders for medical records, and filling processed prescriptions to dispense to the patient
• Develop and learn cycle in order to meet delivery deadlines. Maintain data entry records for cycle medication, fill requests and process cycle medication orders needing renewal in addition to new cycle orders as applicable
• Other essential functions and duties may be assigned as needed

EDUCATION AND/OR CERTIFICATIONS:

• High School Diploma or GED (per state requirements)
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)

SKILLS AND QUALIFICATIONS:

• 2 years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire about inaccuracies

ATTRIBUTES REQUIRED:

• – must possess intrinsic drive to excel coupled with values in line with company philosophy
• – ability to think ahead, plan and manage time efficiently
• – ability to analyze causes and solve problems at both a strategic and functional level
• – ability to work effectively and collaboratively with all team members

LANGUAGE SKILLS:

• Ability to communicate clearly and concisely in verbal and written form
• Strong communication skills and a customer service attitude
• Must be able to frequently communicate with customers and/or with others about customer’s requirements, complaints, and common inquiries.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job.

• While performing the duties of this job, the employee is regularly required to communicate with others inside and outside the pharmacy, including the ability to express oneself and exchange information in what, at times, could be a stressful or high-pressure environment.
• The employee frequently is required to move about the office/pharmacy to access files, use office equipment, and to interact with others. The person must be able to sit or remain in a stationary position for extended periods of time to be able to work, communicate on the phone, utilize the computer, and interact with others. The employee is occasionally required to stand or otherwise be able to access files, equipment, and other items in high places.
• Employee must be able to constantly operate computers, phones, and other office equipment.
• Employee must be able to bend, stoop, kneel, crouch, or crawl
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the job.

• The noise level in the work environment is usually low to moderate.
• Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.
• Requires desk work in office environment.
• Ability to work flexible hours

FLSA STATUS: Non-Exempt

Consistent with applicable federal and state laws, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

This description reflects the Company’s assessment of the essential functions of the job but does not proscribe or restrict other tasks that may be assigned from time to time. Duties, responsibilities, and activities may change at any time with or without notice.

I confirm that I am able to perform the functions and requirements of this position, with or without reasonable accommodations, as described herein and explained to me.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Knoxville, TN 37923 (Required)

Ability to Relocate:

• Knoxville, TN 37923: Relocate before starting work (Required)

Work Location: In person