About us

Are you ready to work for one of the fastest growing clinics in the state? Are you ready for a great work life balance? Do you have experience in medical clinic management?

Guidepost Pediatric Therapies and Educational Services is an occupational, physcial and speech therapy medical practice in Wasilla, AK 99687. We are collaborative, customer-centric clinic in the heart of the Mat Su Valley. Our goal is to Help Children Grow, Learn and Thrive!

Our work environment includes:

• 30-40 Work Hours
• Growth opportunities
• On-the-job training
• Wellness programs
• Safe work environment
• Lively atmosphere

Job Posting for Front Office Manager {Pediatric Therapy Clinic} at Guidepost Pediatric Therapies and Educational.

This position reports to the CEO and oversights the work of Front Desk Assistant/Therapy Aide position(s) at location.

The Front Desk Manager is responsible to ensure a professional and cohesive service delivery and a positive patient and care-giver experience. You must have healthcare management experience. General duties are answering incoming calls, directing calls to appropriate staff or taking messages and delivering to appropriate staff in a timely manner, greeting and checking in all patients for office appointments, including paperwork ( electronic and paper) for patients to fill out, scanning insurance cards, entering all demographic information into the electronic medical record (EMR) the day it is received accurately, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with physicians and staff. You must be able to memorize and manage a complex schedule.

Candidate must have a strong working knowledge of Microsoft Office skills and be able to handle a quick paced work environment with high demands in customer service always remaining polite and helpful. Candidate must possess a strong working knowledge of Excel and the ability to quickly build spreadsheets and mass email groups. Candidate must understand HiPPA Compliant Docusign and be able to navigate organization programs like Trello. Candidate must present with professional dress, appear neat and tidy and present with a positive outlook. Excellent customer services skills are an important part of caring for children and families.

Candidate must be able to pay close to detail at a rapid pace. Quick processing skills. Understands chain of command and follows change of command within organization.

Project management skills important.

Experience as an executive secretary ideal. Experience in the armed forces ideal but not required.

Candidate must follow all HIPPA laws and keep all workings of office, patients and staff confidential. Self starter, key player, problem solver, takes initiative.

DUTIES AND RESPONSIBILITIES · Greets and directs all patients within the practice.· Obtains patient demographic and insurance information; verifies at each visit insurance and enters new and change information into EMR.

Identifies if prior authorization is needed for requested services. ·Complete verification process data sheet and upload and enter into Fusion.

Requests prior authorizations as required by payers and enters into Fusion software. Scans pertinent patient information into EMR including patient authorizations, referrals. · Assess and collect any co pays, co insurance, deductible or past due balances from guarantor at each visit. Patient record is to be documented of nature of uncollected balances/new patient debt. · Obtains guarantor documents for medical records release (HIPAA compliance) and secures guardian written agreement is someone other than guardian or legal parent is to drop off or pick up a minor child. Unknown persons are to show state issued ID prior to releasing a child; patient record is to be documented. · Document and manage Plans of Care for each evaluation or re-evaluation service to ensure therapists transmit to prescribing MD/PA/ANP within 3 business days; once weekly, assess their signed return send notification. Make sure EMR is in compliance with dates for POC and Evals.

Schedules any necessary appointments after completion of patient visit. · Monitor and review patient schedules for filling appointments with wait list patients. · Identifying and resolving minor patient billing complaints. · Assess inventory and orders, receives and stocks office and therapy supplies weeks before running low. · Maintaining cleanliness of waiting room and treatment areas (all common clinic areas). · Assists other Front Desk/Therapy Aides as needed. Must cross-train and may assign shared duties to Front Desk Assistant/Therapy Aides. This includes but in not limited to check in process, scheduling, intake process, obtaining and documenting insurance verifications and authorizations. ·

Works directly with the CEO and assists with many tasks and projects.

Small bookkeeping tasks.

Guidepost is a drug free workplace.

Other duties as assigned by CEO.

• 10 hour shift Education: * Bachelor's (Preferred) Experience: * Medical office management: 1 year (Preferred) Work Location: * One location Work Remotely: * No

Job Type: Full-time

Pay: $20.00 - $30.00 per hour based on experience level.

Medical Specialty:

• Pediatrics

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift

Experience:

• Management: 2 years (Preferred), 1 year required

Work Location: One location

Job Types: Full-time, Part-time

Pay: $22.00 - $25.00 per hour

Expected hours: 30 – 50 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Medical receptionist: 1 year (Required)
• Management: 1 year (Required)

Work Location: In person