The Senior Partner Success Manager is the day-to-day contact for a subset of premium publisher partners. Reporting to the Sr. Director, Supply Partnerships, this role is the backbone of GumGum's premium publisher partnerships. This individual is essential to retaining tier 1 and 2 accounts while unlocking their maximum revenue potential.

The Senior Partner Success Manager will independently own relationships with our top publisher partners. Through these relationships and their industry knowledge, this individual will be crucial in helping develop the company’s overall publisher development strategy. 

The Senior Partner Success Manager possesses a passion for customer success and serves as an expert on GumGum’s products, publisher tools and platforms.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.

#li-remote

What You'll Achieve

• Independently manage Tier 1 and Tier 2 publisher partnerships with top websites.
• Conduct in-person QBRs at top publisher offices.
• Discuss industry trends with partners to develop publisher strategy.
• Expert on GumGum’s products, tools, and platforms.
• Identify and resolve account management bottlenecks.
• Manage internal projects supporting the team.
• Escalate technical issues to Solutions Engineers and manage partner communications.
• Monitor daily reports to identify trends or issues.
• Identify and present partner growth opportunities for new revenue via upsells.
• Support publisher onboarding with solutions engineering and partner management teams.

Skills You'll Bring

• BA/BS in Business (Advertising/Marketing) or similar experience.
• 4-6 years in digital media/ad tech, with network, exchange, or SSP exposure.
• Startup experience is a plus.
• Account management experience in ad tech.
• Experience with JIRA, Zendesk, Google Sheets, and ticketing systems.
• Data analysis skills to spot trends.
• Familiarity with media industry, digital advertising, and ad tech.
• Multitasking and prioritization skills.
• Clear verbal and written communication in customer-facing roles.
• Critical thinking and problem-solving skills.
• Proficient in Excel, PowerPoint, GSuite (JIRA & Google Ad Manager are a plus).
• Team player with ownership mentality.
• Passion for media and aiding publishers.
• Desire to build beneficial partnerships and work with diverse clients.
• Operational capacity and interest in ad tech trends.

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from ($90,000 - $107,000) annually. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.