Job Type

Full-time
Description
We are currently looking for a Service Advisor to join our team and help us continue delivering exceptional service. Honda of Altoona is the newest addition to the Gurley Leep Automotive Group. We are a family-owned automotive group that is always looking for talented people to join our team.
As a Service Advisor at Honda of Altoona, you will play a crucial role in ensuring a seamless experience for our customers. You will be the primary point of contact for customers visiting our service center, guiding them through the vehicle repair process, and ensuring their needs are met. Your responsibilities will include:
Key Responsibilities:

• Customer Engagement: Greet customers, understand their service requirements, and provide a warm and welcoming experience.
• Service Recommendations: Consult with customers to assess their vehicle's needs, provide service recommendations, and explain repair options.
• Estimates and Quotes: Prepare accurate cost estimates for repairs and provide transparent quotes to customers.
• Scheduling: Schedule service appointments and ensure efficient allocation of resources in the service department.
• Communication: Keep customers informed about the progress of their vehicle repairs and address any questions or concerns.
• Quality Assurance: Verify completed work meets our high-quality standards and discuss the repairs with customers upon pickup.
• Documentation: Maintain accurate service records, including invoices and repair orders.
• Customer Satisfaction: Ensure customer satisfaction by addressing any issues promptly and professionally.

Benefits of being a Honda of Altoona Service Advisor:

• Highly Competitive Compensation and Benefits
• Paid Training/Professional Development
• 5 Day work week with flexible hours
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off up to ten days in your first year
• 401(K) Plan with company match
• Scholarship Program for your dependents

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Requirements

• A positive outgoing team player who is focused on providing above-industry-standard customer service.
• The ability to multi-task and be meticulous in a fast-paced work environment.
• Effective communication & organizational skills.
• Possess an acceptable driving record with a valid driver's license.