Operations/Business Manager

Cleveland, OH

Direct Placement Opportunity

The Business/Operations Manager provides overall management of the company, with ultimate accountability for day-to-day operations based on the established processes and procedures ensuring customer satisfaction, exceptional performance, and overall success of business.

Accounting & Business Economics

• Support Market President with dealership profitability as it pertains to sales goals and establish gross margin percentage and internal pricing that will achieve profit objectives.
• Acts as a liaison for the team with internal operations.
• Oversee management of expenditures against approved budgets.

Operations & Technology

• Responsible for all internal operations through direct reports including design, project management, and customer service, as well as a relationship with delivery/installation/warehousing subcontractors and building ownership group.
• Work with both internal IT support and other providers to establish performance requirements from technology including oversight of business systems, computer network, and internal/external communications (e-mail systems; internet; etc.); ensuring that automation is well integrated into the daily operational processes and that staff is highly computer/software literate.

Personnel & Management

• Collaborate with HR and assist with interviewing candidates, employee reviews, and any disciplinary action for staff based on established standards of performance and help drive individual development programs for those direct reports.
• Implements an organizational structure that functions effectively based on dealership operational processes and personnel skill levels.

Sales & Marketing

• Support overall sales & marketing strategy, goals, and vision with Market President.
• Maintains strong relationships with major manufacturers; helps negotiate discounts and other sales concessions from vendors.

Leadership & Management

• Establishes a desirable place to work, with a strong continuous improvement culture and an environment where employees willingly produce at their maximum ability.
• Ensures key attributes such as professionalism, work, moral ethics, motivation, creativity, personal employee satisfaction, etc. are strong cultural elements within the office.

Qualifications /Experience:

• Proven work experience in business management, operations, or similar roles.
• Knowledge of organizational effectiveness.
• Experience with budgeting and forecasting.
• Understanding of business financial principles and processes.
• Interpersonal skills to communicate with all levels from executives to staff members.
• Demonstrated leadership ability.
• Flexibility/Adaptability to respond quickly to shifting initiatives and priorities.
• Strong professional judgment and problem-solving skills.