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About the Role:
As a Specialist on Premier Care, you will provide customer education and support, guide customers through our newest product features, partner cross-functionally, move quickly to strategize and creatively solve problems, act as their advocate internally to drive resolution to their issues, and holistically support the customer/Gusto partnership. You’ll address and solve real problems and deliver an exceptional customer experience to some of our most valued companies to build trust and loyalty to Gusto for the book of business.
About the Team:
The Premier Care team is a segment of our Customer Engagement team, dedicated to building and expanding relationships with our customers. Premier Care supports high value customers by providing exceptional support serving as product experts, providing trusted service and valued insights.
This role is part of our Customer Engagement organization, which is the cornerstone of our world-class experience. With their passion, insight, and customer advocacy, the CX team has helped Gusto maintain industry-leading NPS scores while serving over 300,000 customers. We strive to positively influence millions of businesses and hundreds of millions of employees across the country.
Here’s what you’ll do day-to-day:
Here’s what we're looking for:
Our cash compensation amount for this role is targeted at $24.52 - 27.40/hr in Phoenix. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Full Time
Software & Cloud Computing
$91k-123k (estimate)
05/09/2024
10/30/2024
gusto.com
SAN FRANCISCO, CA
200 - 500
2011
Private
JOSHUA D REEVES
$200M - $500M
Software & Cloud Computing
Gusto is a California-based HR platform that provides services such as payroll, benefits administration, and onboarding for businesses.