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About the Role:
This is a leadership role within our Engagement Center of Excellence. Our Engagement organization is the linchpin of our world-class experience. With their passion, insight, and customer advocacy, the CX team has helped Gusto maintain industry-leading NPS scores while serving over 300,000 customers. We strive to positively influence millions of businesses and hundreds of millions of employees across the county. You’re a great fit if you have a history of leading customer service and operations teams.
About the Team:
Gusto is seeking a Manager of Managers to drive our Client Relations and Client Retention teams to new heights. These teams are crucial to how we keep and grow our customer base. This role is right for you if you are both strategic and operationally minded. You can both lead the teams we have today and chart the course for scale. You leverage data to better understand our customers and can put those insights into motion. You are passionate about empowering and growing people through different stages of their careers.
Here’s what you’ll do day-to-day:
Lead and Develop teams
Harness the power of customer feedback
Here’s what we're looking for:
Our cash compensation amount for this role is targeted at $119,000/yearly - $146,000/yearly in Denver, Las Vegas, and Orlando. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Full Time
Software & Cloud Computing
$83k-108k (estimate)
06/27/2024
08/26/2024
gusto.com
SAN FRANCISCO, CA
200 - 500
2011
Private
JOSHUA D REEVES
$200M - $500M
Software & Cloud Computing
Gusto is a California-based HR platform that provides services such as payroll, benefits administration, and onboarding for businesses.