Job Title: Community Resource Center Specialist II

Location: Long Beach, CA, US (Onsite)

Duration: Contract

Job Description:

Required Experience:

At least 6 months of community work focused on health care, public health, or health education or

At least 6 months of operations work experience, community events, leading projects, and supporting relationships with multiple stakeholders

Experience with data entry and reporting processes.

Preferred Experience:

Previous experience in child development activities. 

Required Skills:

Ability to communicate verbally and in writing.

Organizational skills.

Detail-oriented, collaborative and enthusiastic team player.

Ability to assist with inquiries and identify creative solutions to assist members and community stakeholders.

Ability to troubleshoot problem areas and support effective alternative solutions and provide optimal customer service for internal and external customers.

Action oriented attitude to take on new opportunities and rewarding challenges with a sense of urgency, high energy, and enthusiasm.

Ability to multi-task and meet competing deadlines while maintaining attention to detail and accuracy.

Ability to work independently or as part of a diverse team while applying business-insight as well as empathy towards members.

Initiative to act on anticipated business needs in the operational and customer service areas.

Ability to adapt quickly to a fast-changing environment.

Knowledge of MS Office including Outlook, Word, Excel, and PowerPoint

Excellent customer service skills.

Interpersonal skills, ability to read non-verbal cues and apply situational adaptability skills.

Ability to make sound decisions with incomplete information.

Preferred:

Experience with the Salesforce Customer Relationship Management (CRM) platform

Knowledge and understanding of the unique needs of the Medi-Cal beneficiary populations within a social service, healthcare, not-for-profit, or government setting.

Knowledge of public agencies, organizations, and other resources that support Community Resource Center visitors.

Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Required: 

Cardiopulmonary resuscitation (CPR) and California Mandated Reporter within 90 days-of-hire