The Communications Division is responsible for answering both emergency and non-emergency calls for service. The Communications Officer also dispatches Police, Fire, and Emergency Medical Units. It is a highly stressful, demanding, fast paced job involving life and death situations. Due to the nature of the job, the center is in operation 24 hours a day, 365 days a year.

Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications officers are a lifeline to first responders and the community.

Minimum Qualifications

• High School Diploma, or G.E.D.;
• Must be an U.S. Citizen for P.O.S.T. Communications Officer Certification;
• Two years’ experience in a fast-paced business customer service or telecommunications environment.
• Must be able to work rotating shifts, nights, holidays and weekends.
• A professional and calm demeanor, as this is a highly stressful, demanding, fast-paced job involving life and death situations.
• A job simulation skills test will be administered to determine eligibility; and
• Successful completion of both phases of the hiring process

Job Type: Full-time

Pay: $46,021.00 - $48,782.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift
• Overnight shift
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person