Customer Service & Logistics Associate

Summary: Professionally process incoming orders, requests and general customer inquiries in a clear and respectful manner, both verbally and written, to ensure customer satisfaction. Coordinate and execute activities surrounding the processing of customer orders from the time of order submission to the customer delivery. Team-based environment dedicated to ensuring customer commitments are met.

Essential Duties and Responsibilities:  

Correspond with customers by phone and email to receive, change or cancel orders. 

Daily input incoming customer orders

Clearly and proactively communicate product and service problems.

Provide customers with accurate information regarding their products/orders, COA’s and specification documents.

Communicate daily with internal departments to relay current customer information.

Provide and establish priorities for scheduling team members in order to support customer need.

 Assist with updating reports and data entry via transportation management system (TMS).

 Communicate with carriers to track on-time delivery.

 Process customer invoices

Requirements:

●Strong verbal, oral and written communication skills

●Strong computer skills (Microsoft Suite)

●Must be able to type and input information accurately

●Highly developed sense of integrity and commitment to customer satisfaction

●Must be detailed oriented

●Excellent communication and listening skills

●Strong decision making and analytic abilities

●Pleasant, patient and friendly attitude

●Collaborative team player

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty with excellence. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: The position requires a bachelor’s degree from a four-year college or university; or four years related customer service experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, memos and emails. Ability to write simple correspondence. Ability to effectively present information and respond to questions from customers and employees within the organization.

Computer Skills: Strong computer skills including:  Microsoft Office Suite. Experience with Deacom System a plus.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

While performing the duties of this job the employee is exposed to airborne particles and minimal odor. The noise level in the environment is moderate.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.