What are the responsibilities and job description for the Customer Service Associate position at Vanguard Logistics Services?
Job Overview:
Vanguard Logistics Services is seeking a dedicated and customer-focused Customer Service Representative to join our team.
This role plays a vital part in customer retention and revenue growth by identifying customer needs, resolving issues, and providing solutions.
Main Responsibilities:
- Respond to customer inquiries regarding rates, gather information, and provide quotes.
- Process bookings efficiently, ensuring accurate input of customer and shipment details.
- Research and offer creative solutions to meet customer needs.
- Communicate effectively with customers through various channels.
- Maintain the company's customer profile database.
- Provide backup support to team members as needed.
Requirements:
- High School Diploma or equivalent.
- Prior transportation experience is preferred.
- Excellent customer service skills and a positive attitude.
- Proficiency in MS Office suite.
