H-E-B, LP is Hiring a Front End, Service Manager - Waco, TX Near Waco, TX
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Front End Service Manager, you'll lead / ensure successful operation of the Central Checkout Department. You'll create a team environment where Partners are trained and developed to ensure Customers receive consistently superior Customer Service. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners come first? HEAD FOR BUSINESS... skills to train your team to provide first-class customer service? PASSION FOR RESULTS... ability to handle stressful situations in a fast-paced, multi-tasking environment? We are looking for:
experience in retail management; leadership experience
advanced customer service and interpersonal skills
What is the work?Management / Training:
Spends the majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engaging in resolving Partner-related matters
Manages a large staff, including interviewing, hiring, training and development, delivering on-time performance appraisals, providing feedback, scheduling, counseling, and terminating
Assists overall Central Checkout Department operations; serves in a manager capacity during the Store Director's (SD) / Assistant Store Director's (ASD) absence
Provides work direction, training, and feedback to Department Partners; ensures all Department standards are met
Manages individual Partner productivity
Conveys appropriate sense of urgency in dealing with Partner and Customer issues
Coaches / trains / develops Partners
Manages Partner morale and retention
Writes / administers effective documentation
Manages Central Checkout activity; administers Department standards and guidelines in a fair, consistent manner
Researches / analyzes potential or existing process breakdowns and works with necessary Partners to identify and solve problems
Trains School of Retail Management (SORM) / School of Retail Leadership (SORL) trainees
Builds relationships with Customers and builds customer service through Partners
Performs duties of Hourly Manager
Periodically performs duties of all Service Partners
Promotes Corporate and Store events through powerful planning, merchandising, and taking advantage of traffic
Food Safety / Sanitation:
Ensures compliance with government / company regulations and standards for product freshness, safety, refrigeration, and sanitation
Maintains safety / sanitation of equipment and Department
Maintains sanitation standards throughout the work area
What is your background?
School of Retail Management (SORM) training: comprehensive training program to be completed for prospective H-E-B Partners who are committed to a career as managers in H-E-B store operations
1 years of experience in retail management
Leadership experience in a complex environment, with multiple direct reports
SRS Certification
Food Safety certification
Completion of required Department training and forklift / power jack training
Do you have what it takes to be a fit as an H-E-B Service Manager?
Proficiency in MS Office software (Word, Excel) and H-E-B systems
Advanced customer service, interpersonal, and communication skills
Strong analytical skills
Strong problem-solving skills
Organization and planning skills
Ability to handle stressful situations
Ability to manage multiple priorities and shift focus between projects / tasks; attention to detail
Ability to delegate, organize, and plan effectively
Ability to maintain an efficient operation, troubleshoot, and report any malfunctions of equipment
Ability to supervise, train, motivate, and cross-train staff
Can you...
Function in a fast-paced retail environment while performing detailed and precise work (required)
Lift and carry 40 - 60 lbs on a regular basis (required)
Stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout shift (required)