Job Description: H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Service Admin / Lead, you'll support Managers administratively, and mentor Partners on customer service and H-E-B culture. You may provide back-up support to Store Admin staff as well.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to ensure your Customers and Partners come first?
HEAD FOR BUSINESS... skills to train your team to provide first-class customer service?
PASSION FOR RESULTS... ability to handle any kind of situation in a fast-paced environment?
We are looking for:
- experience in H-E-B Stores or in an administrative / clerical role

• advanced customer service skills

What is the work?
Store Lead Operations:

• May serve as backup to department manager; may help prepare work schedules
• Provides work direction and training to other Partners
• Directly supervises employees in the department
• Performs all duties of Service Lead
• Performs WGO walk to set up department in absence of Department Manager; observes / assesses conditions; reports to Manager and / or coaches Partners on the spot if necessary

Administration:

• Handles confidential or sensitive information
• Pro-actively seeks out opportunities to support / serve department Managers and Partners
• Monitors / corrects payroll system warnings; performs daily edits; prepares time and attendance documents; communicates time issues / requests to management
• Pulls / preps financial and operations reports (e.g., Shrink links, RTO, IPMs)
• Supports department recruiting; reviews / communicates staffing needs; requests / monitors job postings and background checks; schedules interviews; schedules and assists with onboarding
• Supports department scheduling; keys in / edits schedules and changes; may write schedules in Manager's absence
• Coordinates department coverage, including Checkers, Business Center, and Bookkeeping
• Maintains department communications / bulletin boards
• Coordinates Partner events, department meetings, training sessions, and special projects / activities
• Monitors department's supply inventory
• May order / distribute uniforms
• Supports / prepares Department Manager with documentation forms, scheduling, process deadlines

Mentoring / Training:

• Directs, trains Partners on policies / procedures

- Mentors Partners on customer service, and H-E-B culture and career opportunities

• May support department training program, which includes training exceptions / queries tracking, scheduling, policy and procedure change training, onboarding, and training-related communications
• Communicates Partner needs to Store Admin; may provide support related to Partner perks, benefits, open enrollment, etc.

What is your background?

• Minimum age 18 (mandatory)
• High school diploma or equivalent (associate's degree a plus)
• 1 years of experience in retail / customer service experience and / or in clerical role (preferred)
• Completion of required company training

Do you have what it takes to be a fit as an H-E-B Service Admin Lead?
- Working knowledge of H-E-B guidelines, procedures, and Benefits

• Advanced customer service skills
• Strong planning, organization, and time-management skills
• Strong verbal / written communication and interpersonal skills
• Conflict resolution and influencing skills
• Decision-making skills

- PC skills, including use of MS Office applications and H-E-B systems

• Ability to handle confidential or sensitive information
• Ability to coach
• Ability to build relationships
• Ability to communicate with / speak effectively to customers and Partners at all levels
• Ability to manage multiple priorities and shift focus between tasks; adaptability

Can you...

• Function in a fast-paced, retail, office environment while performing detailed and precise tasks
• Sit or stand for extended periods
• Work rotating shifts

04-2019