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BASIC PURPOSE :
Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service.
The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.
ESSENTIAL FUNCTIONS :
Customer Service Duties
Visual Communications
Food and Beverage Handling
Cash Handling
Maintenance / Cleanliness Duties
Miscellaneous
JOB QUALIFICATION REQUIREMENTS :
The incumbent must be able to work any shift, Sunday Saturday to support the company’s business needs. He / she must be able to effectively communicate.
The incumbent should demonstrate effective verbal communication skills and have excellent follow through.
Knowledge / Experience :
High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred.
Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role.
Computer proficiency is also required.
Software, Tools and Equipment :
You may be required to use and familiarize yourself with the following software, tools and equipment that are essential to the job : Computer w / internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.
Other Requirements :
If a uniform is required, you are expected to wear it. Refer to Hassan & Sons, Inc. Appearance & Image Guide for additional information.
PHYSICAL AND VISUAL ACTIVITIES :
Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or
repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs.
Proficient hand / eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others.
Must be able to work inside and outside in all types of weather.
The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job.
Commonly associated is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job.
WORKING ENVIRONMENT :
Gas station with food mart.
Last updated : 2024-07-23
Full Time
Retail
$40k-51k (estimate)
06/03/2024
10/22/2024
hnsenergy.com
WOODLAND, CA
500 - 1,000
1996
DESI BURNS
$50M - $200M
Retail
The job skills required for Customer service representative include Customer Service, Verbal Communication, Cash Handling, Credit Card, Eye Contact, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.