Habitat America, a woman-owned property management company, seeks an experienced, professional full-time Assistant Community Manager in Southwest, Washington, DC! The Assistant Community Manager is responsible for ensuring the efficient operation of the property under the direction of the Community Manager. Able to assume responsibility for the property in the Community Manager's absence.
This fast growing, property management company is largely based in the Mid-Atlantic region. The Assistant Community Manager must be trustworthy, have excellent customer service skills, written and oral communications skills and an attention to detail. To be considered for this position, candidates must have least 3 years of prior Affordable Housing property management experience. Rent Cafe and Yardi experience are preferred.
Habitat America offers a pleasant working atmosphere with advancement opportunities, competitive salary, along with benefits. These benefits include health and dental plans, paid time off, training, access to 401k plan and much more! Habitat America puts strong emphasis on professional growth; training and allowance plans are offered for education. If you have the skills and experience, we are looking for then you owe it to yourself to apply now!
E.O.E.
Duties include the following:
Supporting the Community Manager in all operational aspects of the Community.
Marketing Management

• Maintain awareness of submarket pricing trends and work with team to update competitor pricing and specials weekly.
• Implement ideas for marketing the community. Ensure team consistently markets property/resident portal.
• Initiate and participate in outreach activities. Ensure key tasks in management software are completed within required timeframes.
• Assist with managing and implementing staged models and mini-models as needed.
• Participate in pricing call to share prospect feedback, submarket pricing trends, pricing recommendations.
• Move-In Experience monitoring
• Ability to take proactive ownership of customer service concerns, providing customers with timely responses and resolutions to their issues.
• Leasing/Retention Management
• Ensure all team members are leasing in accordance with property regulations and Habitat America's policies and procedures
• Ensure we're consistently responding to Internet leads within 1-2 hours of contact during the business day.
• Assist Property Manager in ensuring that lease files and paperwork are completed in a timely manner and meet internal audit standards.
• Ensure staff uses a consistent and positive customer service approach (e.g. courteous, responsive).
• Promote property's mobile app and online portal to prospects, residents and on-site team to maximize usage by residents. Explore ways to increase the adoption rate at the community. Assist in management of the app and portal daily, to include responding to customer communication via the app and updating community information in the app.
• Maintain a positive customer service attitude that successfully mirrors service levels at luxury hotels and lead by example.
• Contact all residents who submit Notices to Vacate to determine their reason for moving. If the resident can be saved, attempt to renew. Ensure acknowledgement letters are sent to those who can't be saved.
• Retain residents through a proactive renewal program, including regular outreach to residents who have not yet renewed their leases and the ability to engage in renewal conversations and negotiations where applicable.
• If applicable, ensure income restricted programs are compliant and any required reporting is submitted timely.
• Work with Maintenance to obtain timely move-out charges
• Assist with and attend resident events.
• Renewal letter distribution and update of renewal tracking through the RCC software and Yardi systems
• Ensure that renewal leases are executed in a timely manner and renewal parameters properly entered into management software prior to first of month billing.
• Oversee successful completion of weekly reports pertaining to leasing and property performance.

Maintenance Management

• Physically walk and inspect property (i.e. grounds, amenities, vacant units) daily, ensuring that team takes swift action to address any issues impacting curb appeal or the resident experience.
• Monitor and schedule pre-inspections and move-out inspections in conjunction with Maintenance Manager/Supervisor.

Risk Management/Legal

• Adhere to key control policies.
• Complete incident reports as required within one business day or less of incident.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least 3 years of experience working in Affordable residential property management is preferred.
• Previous management experience within multifamily housing is strongly preferred.
• At least 6 months of supervisory experience is a required (indirect supervisory may be considered).
• Proficiency with bookkeeping and administrative duties demonstrated through successful work history.

Personal Competencies

• Respect, honesty, and integrity
• Professional presentation
• Calm under pressure
• Passion for service
• Strong work ethic
• Commitment to teamwork
• Adept at listening to others
• Dependability and adaptability