The Volunteer & Engagement Manager is fully committed to the mission of Habitat for Humanity as set forth in the affiliate covenant and works with the Development Director, in collaboration with all staff members, to disseminate information, recruit, educate, orient and retain affiliate volunteers while ensuring that volunteers have positive, productive experiences.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS - Other duties may be assigned
Communicate with all areas of the organization to identify volunteer needs. This includes the timing of builds and maintaining an adequate number of volunteers for ReStore, construction and special events.
Identify new volunteer opportunities, capacity building projects and partnerships for HFHS.
Ensure that partner homebuyers have volunteer opportunities throughout the organization and access to flexible scheduling in order to complete their required sweat equity hours.
Lead outreach, promotion, recruitment, scheduling and assigning, and retention of volunteers in conjunction with HFHS needs, goals, and objectives.
Work with the Marketing Manager to maintain and promote volunteer opportunities via website and social media.
Manage "volunteer@habitat" email account with timely responses or dispersal of emails to the appropriate staff member.
Screen and place volunteers for specific needs; design and implement methods for timely and effective information, screening, response, and scheduling of all volunteer inquiries.
Manage volunteer assignments and scheduling for key HFHS events, including Give5, Day of Caring and Women Build activities.
Be aware of potential obstacles to volunteer scheduling (e.g., technology, literacy) and include flexible opportunities to include all who want to participate.
Regularly evaluate volunteer programs with department heads to retain and improve ongoing volunteerism.
Complete all paperwork and maintain good relationships with all of our long-term volunteer agencies, and work training and light duty associates.
Record volunteer hours for activity reports.
Maintain volunteer database with up-to-date, relevant and accurate information.
Attend college/university Habitat Chapter meetings and assist with setting goals and collecting annual Memos of Understanding.
Develop, disseminate, retrieve, and file volunteer sign up forms, waivers, safety guides, and volunteer experience surveys.
Conduct Background checks
Maintain onboarding/offboarding procedures for ReStore and Construction volunteers
Develop and lead a formal volunteer recognition program, including recognition events
Assist with and participate in HFHS special events such as home kickoffs, house dedications and fundraising events.
Assist in other areas of the Development Department as needed
COMPANY BENEFITS
3 weeks paid time off in the first year
11 Holidays (includes employee's birthday)
Benefits offered
KNOWLEDGE, SKILLS, AND ABILITIES
Commitment to the Habitat for Humanity concept as a Christian housing ministry, core values, principles, and covenant, as well as willingness to work on a collaborative team.
Excellent organization and time management skills
Enthusiastic, teamwork focused, and strong customer service orientation
Self-motivated and able to work independently
Ability to multitask with strong attention to detail
Strong interpersonal, verbal and written communication skills
Able to relate to staff, volunteers, donors and patrons of HFHS with tact, diplomacy and flexibility
Working experience and knowledge of volunteer cultivation, retention and recognition
Ability and skill to motivate and retain volunteers
Proficient in all Microsoft Office products including Word, Excel, Publisher, and PowerPoint
Broad working knowledge of database management
Flexible and willing to grow with this role, and be present at job and event sites
Ability to synthesize complex or diverse information, research and collect data, use intuition and experience to complement data and design workflows and procedures
Work with and present numerical data effectively
Understand and follow detailed written and oral instructions
Ability to understand and utilize computers and other technology
Working knowledge of office machines, multi-line phone system, email, and web page updates
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
1-2 years of demonstrated success in recruiting, coordinating and recognizing a large volunteer base, and coordinating multiple projects simultaneously.
Valid and clean driver's license
Knowledge of CRM software preferred
Bachelor's degree preferred
PHYSICAL CONTEXT AND WORK ENVIRONMENT
Must be able to see, read documents, and use a computer
Must be able to hear well enough to communicate with team members, partner homebuyers, volunteers, and the general public
Must be able to sit for long periods of time
Must be able to move about the work area, at job sites, and at community events
Must be able to type and use equipment and electronic devices
Must be able to occasionally climb, stoop, or kneel to file documents and remove supplies or other items from the storage room
Some evening and weekend communications and events required
The Volunteer & Engagement Manager position salary is $40,000 annually.
Applicants are encouraged to apply at Habitat Springfield MO with your cover letter and resume at the link below.
https://habitatsgf.bamboohr.com/careers/85
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