The Energy Counselor is a resource guide to the local community regarding energy conservation and utility assistance programs. The employee in this position must exercise good judgment, be able to communicate both orally and in writing. Must demonstrate courtesy and tactfulness particularly in proper disposition of problems, receiving incoming telephone calls and visitors. Must be organized, able to delegate and supervise volunteer clerical staff as required. Must have a technical level of computer skills.

Qualities and Competencies

• High school diploma and three (3) to five (5) years of secretarial experience.

• Capability in maintaining confidentiality of borrower communications and information.

• Strong verbal communication and interpersonal skills, including the ability to engage with individuals

facing financial stress and respond clearly to questions with information that is clear to the client.

• Ability to effectively communicate with third parties such as utility companies, creditors or mortgage service companies.

• Solid written communication abilities in order to read and interpret written information and write effective business communications needed.

• Strong organizational and time management skills including the ability to prioritize deadlines and

perform multiple tasks and projects simultaneously with limited supervision.

• Outcome driven with a strong client focus.

• Energetic, fun and interested in working in a fast-paced and collegial environment.

Ability to build professional relationships with community partners.

• Computer literacy, including the ability to use the internet and e-mail and proficiency with the Microsoft Office suite of programs. Experience with client management software is a plus.

• Ability to quickly learn new technology including web-based applications.

• Preferred Bi-lingual (Spanish)

Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Receive telephone calls for Housing Counseling office.

• Greet office visitors and clients.

• Assist individuals to apply for utility programs by completing intake, gathering proper

documentation, and submitting applications.

• Data entry into Housing Counseling department’s data management systems.

• Organize and maintain resident files

• Compose, type, follow-up and/or answer routine requests for information.

• Assist in the day-to-day operations to support Housing Counseling staff. This includes but is not limited to: mailing information verification forms, tracking and compiling reports on a

monthly, quarterly and/or annual basis for funders as needed.

• Assist Housing Counselors with computer system functions associated with the counseling

session and client record, including working with internal and external systems and client data

management systems. These functions include but are not limited to collecting, tracking and reporting required data.

• Answer requests for housing counseling services and information as needed.

• Schedule client appointments for Housing Counseling staff.

• Obtain program training and certification requirements within agency and housing contract required timeframes as business needs dictate.

• Maintain flexible work schedule, including evening and weekend hours and branch location to respond to business and client need.

• Support branch location operations by coordinating maintenance, and miscellaneous

administrative functions.

• Represent HACE at workshops and community events as needed during weekends and

evenings.

• Maintain regular and predictable attendance.

• Perform special projects and/or assignments as directed by management

Miscellaneous

Outreach

Conduct outreach and community survey activities within HACE’s service area.

Physical Demands

There are no special physical demands required by this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The environment for this position is a standard office environment. The work environment

characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Travel

Position is based in one or more of HACE office locations and may require travel within city, state and nationally. Candidate must be able and willing to travel to locations within agency’s full service area. Travel may also be required to alternate locations for workshops, and/or seminars.

Job Type: Full-time

Pay: $35,000.00 - $38,000.00 per year

Benefits:

• Flexible schedule
• Opportunities for advancement
• Tuition reimbursement

Experience level:

• 1 year

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Philadelphia, PA 19140 (Preferred)

Ability to Relocate:

• Philadelphia, PA 19140: Relocate before starting work (Required)

Work Location: In person