Description

Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.

At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing 72 gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.

We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing.

Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Always do the right thing," and "Safety...In everything we do." Join us

Job Summary:

The Assistant Store Manager assists the Store Manager in implementing the company’s policies, procedures, and desire to provide outstanding customer satisfaction. Works closely with store employees to ensure the daily routine and responsibilities are completed in accordance with the Store Manager’s direction. Able to satisfactorily complete the Store Manager’s duties in their absence.

Specific Responsibilities

Customer Satisfaction:

1. Resolves all customer concerns, complaints, or requests in a timely manner. Reports all customer feedback and actions taken to the Store Manager.

2. Seeks advice from the Store Manager when limits of authority are unclear.

3. Provides a clean, well-stocked store in a friendly, inviting atmosphere.

Job Title: Assistant Store Manager Department: Retail Operations

Reports To: Site Manager

Management Responsibilities:

1. Can complete the daily administrative responsibilities in the absence of the Store Manager in accordance with company procedures.

2. In the event the Store Manager is not available, the Assistant Manager is fully prepared to complete all managerial duties.

3. Positive role model for their fellow employees.

4. Understands the chain of command and actions necessary in the event of an emergency.

Personnel:

1. Supervises employees in the absence of the Store Manager.

2. Trains new employees according to the guidelines set forth by the Store Manager.

3. Informs Store Manager of employee concerns or lapses in operations.

4. Communicates and enforces strict compliance with the company’s policy and procedures for all employees. Follows corrective action as directed by the Store Manager.

Merchandising and Promotions:

1. Executes all aspects of the company’s promotions, as communicated by the Store Manager.

2. Able to communicate company promotions to store employees.

3. Authorized Plan-o-grams are kept up to date.

4. Work with employees on maintaining sufficient stock on-hand to satisfy seasonal trends and maximize customer satisfaction.

Productivity:

1. Completes and delegates shift duties to keep store conditions in accordance with Store Manager expectations.

2. Assists the Store Manager in following up on daily shift duties.

3. Ability to lead and motivate employees to be productive members of the store team.

Store Operations:

1. At the direction of the Store Manager completes re-stocking and ordering products with authorized business partners.

2. Reports any damage to equipment or property to the Store Manager.

3. Assist the Store Manager in the coordination of daily operations to provide a controlled, organized environment at all times.

Food Safety:

1. Assistant Managers must keep food safe at all times.

2. Food is to be kept at the required temperatures and within the freshness timelines.

3. Assists and directs store employees on the importance of properly managing safe food.

Loss Prevention and Safety:

1. Strict adherence to Vendor Check-in Policies.

2. Trains employees in safety practices such as robbery deterrence, store conditions, fuel emergencies and the importance of proper lighting.

3. Informs Store Manager of any violation of policy, potential safety issues or lack of adherence to company expectations.

Required Skills:

1. Strong people skills to motivate others.

2. Proven capabilities in solving business challenges.

3. Ability to set priorities and complete tasks.

4. Results-orientated with a willingness to take responsibility and initiative.

5. Enthusiastic, self-starter, with a high level of confidence and positive outlook.

Job Environment:

While performing the duties of this job, the employee is regularly required to stand, reach and lift. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RETHP

Requirements

Haffner’s is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law.

Haffner’s is committed to providing a safe work environment for all employees.