The Business, Certification, and Licensure Program Manager is responsible for meeting and networking with local businesses to assess unique company training needs; and developing new training programs for area businesses and public workforce agencies. In addition, this position is also responsible for non-credit Business and Certification and Licensure open enrollment courses and programs including identifying new courses, recruiting and hiring instructors, and monitoring enrollment, revenue, and FTEs.
Organizational Relationships

• A. The Business and Certification and Licensure Program Manager reports directly to and is responsible to the Dean of Workforce Solutions and Continuing Education
• B. The position provides supervision to selective WSCE support staff and adjunct faculty.
• C. The Business and Certification and Licensure Program Manager coordinates most closely with WSCE program managers, the Marketing Coordinator, the Workforce Program Coordinator, and support staff.

Essential DutiesSpecific duties include, but are not limited to, the following:

• Makes contact with existing and potential clients and provides information concerning training programs.
• Conducts on-site visits to area businesses to assess training needs and identify work-based learning opportunities.
• Assesses training needs and creates assessments and surveys when appropriate
• Analyze the training needs of an organization and develop customized contract training programs that address those needs
• Prices training contracts and negotiates pricing with clients. Develop a final training contract within the institutional guidelines and with the Dean's approval
• Works with staff to plan, coordinate, implement, and evaluate customized contract training programs including scheduling, faculty recruitment, and other course logistics
• Researches state requirements for licensing and industry certification, and sets up appropriate courses/programs
• Achieves enrollment and revenue goals
• Monitors progress and outcomes of projects to ensure constituent satisfaction
• Assesses, plans, implements, and evaluates business-related continuing education courses including schedules, faculty recruitment, course budgets, curriculum design, marketing, and course/event logistics
• Works with local partners to coordinate conferences and programs; working with Digital Services, Catering, and Security
• Maintains standards, policies, and procedures for non-credit business, certification, and licensure areas as outlined by the Maryland Higher Education Commission, Maryland Community College Association for Continuing Education and Training, and all appropriate accrediting agencies
• Makes presentations to workforce agencies and local businesses regarding HCC resources both academic and non-credit
• Acts as a representative for HCC at various business and local community events
• Works with Public Relations and Marketing and Digital Services to develop marketing materials for contract training and open enrollment courses
• Manages quality control including course evaluations and designing learning environments
• Develop partnerships of stakeholders in the college's service area and in the state that support economic and workforce development
• Prepares and submits internal and external reports
• Supervises the activities and training of adjunct faculty
• Works collaboratively with the college's consortia partners including the Western Maryland Consortium, Washington County Economic Development, and the Maryland Department of Labor and Commerce
• Serves on college committees and task forces
• Performs general administrative duties required for program and project success
• Collaborates with other staff and divisions on grants to develop courses and promote opportunities

RequirementsEDUCATION AND EXPERIENCE:

• Master’s degree required in an education or business-related field from an accredited institution.
• Ten years of experience in workforce program development, marketing, management, and/or related fields preferably in a higher education environment.

Skills And AbilitiesStrong ability to work independently; marketing and promotional skills; basic understanding of and experience in economic development; necessary financial/accounting/analytical skills to manage a budget and price and negotiate training agreements; skills; effective leadership, management, and organizational skills; excellent oral and written communication skills; the ability to manage multiple projects simultaneously, and an ability to establish positive relationships with a wide variety of businesses/ industries.
Candidates should also have experience with Microsoft Office Suite, the ability to travel to various training, work, and other sites and to attend meetings within and outside the college's service area; knowledge of employer expectations of professional and technical skills related to the college's service area, and knowledge of the Maryland Workforce system.
Application InstructionsFor more information on this position and to formally apply, please visit HCC's employment page at https://secure6.saashr.com/ta/6160104.careers?ApplyToJob=554105637.
Questions may be directed to the Human Resources Office at 240-500-2585 or email hr@hagerstowncc.edu.