At Hai Hai, we try to transport guests during their stay, to a place that is an oasis from their everyday life. After all vacation is just a state of mind. We are looking for an hourly Supervisor for the restaurant who can keep that vibe going. Hai Hai has been a vibrant addition to the Minneapolis restaurant scene for years now, and our leaders must be committed to continuing the warm and welcoming hospitality of our brand.
We are looking for someone who is enthusiastic about hospitality, food and cocktails, energetic, punctual, dependable, positive, and comfortable with fast-paced food service. The Front of House Manager is responsible for the day-to-day operations of the restaurant, overseeing front of house staff, making sure the restaurant is running smoothly and efficiently, and meeting sales, labor and budget goals with the support and leadership of our General Manager and Assistant General Manager.
FOH MANAGER RESPONSIBILITIES:

• Keep the Hai Hai vibe going by living and training the brand vision

• Generate a restaurant atmosphere and culture focused on great hospitality
• Have genuine care for guests, team members and the restaurant
• Provide active and visible leadership calmly, confidently, and efficiently
• Be flexible and accommodating with requests from guests and team members
• Be passionate and develop a strong knowledge of all food and beverage menus
• Maintain food and beverage quality
• Learn, operate, and master an understanding of our reservation, scheduling, and POS systems (Resy, 7Shifts & Focus)
• Take opportunities in the moment or pre/post shift to coach, teach and train
• Communicate swiftly and appropriately to staff and management teams

OUR REQUIREMENTS:

• 1 years leadership experience in the hospitality industry

• Ability to work independently in a fast-paced environment
• Team player with enthusiastic outlook and creative mind
• Excellent written and verbal communication skills with notable attention to detail
• Ability to lead a team with strong decision-making abilities
• Proficiency with Microsoft Office and Dropbox
• Knowledge and or willingness to learn POS programming, reservation, and scheduling platforms
• Must be able to stand on your feet for extended periods of time

WE ARE OFFERING:

• Competitive salary

• Health, dental, & vision insurance contributions
• Paid time off
• A positive, energetic work environment with managers and team that are supportive and invested in your success

ABOUT US:
Hai Hai is our tribute to everything we love about Southeast Asia. Bright & fresh dishes full of herbs, bold flavors & textures, drinks with tropical fruits & ingredients, and bustling spaces filled with lush greenery. Our menu focuses on scratch-made small plates and shareable dishes inspired by street food from countries throughout Southeast Asia.
At Hai Hai, we designed the food, drinks & atmosphere to evoke nostalgia of tropical Asian places that are well-worn, well-loved, and overrun with plants and vibrant colors. We hope to give our guests an experience unlike any other they can get in Minneapolis and make it a special place for them.
The menu at Hai Hai is crafted by our Chef-Owner Christina Nguyen, who is a 2024 James Beard Award winner for Best Chef Midwest. Inspired by dishes that she grew up eating at home, at family celebrations, in Vietnamese Sunday school basements & during several trips to Southeast Asia, you can expect to find more than just the standards like pho & pad thai. Hai Hai shines the spotlight on some lesser-known delicious regional dishes, along with new & original dishes using the Southeast Asian palette of flavors. Our cocktails are vacation drinks made with Southeast Asian ingredients & fruits. Since opening, Hai Hai has received numerous national and local awards, and positive press over the years.

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