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MAJOR RESPONSIBLITIES:
Ultimate Client Experience: Actively manages memberships and ensures that clients receive all services and products to which they are entitled and that renewals are processed accurately and on time through daily review of benefits, room visits and proper follow through. Proactively engage with past, potential and current clients and maintain client service history, and collaborate with the team for member follow up to ensure service satisfaction. Maintains an in-depth client history on each client and uses the data to better meet each client’s expectations.
Sales Excellence Acts as the primary contact for existing clients and builds long-term relationships through room visits. Improves member retention, growth and recurring revenue through conversions, upselling and relationships. Promotes membership upgrades, add-on’s opportunities to increase memberships through renewal of benefits, performing past-member outreach and fee management activities. Communicates daily with styling team, Center Manager, Image Consultant and Center Administrator to evaluate client experiences, troubleshoot/problem solve issues and construct win-win solutions leading to the delivery of the UCE. Maintains documents, policies and procedures in accordance with company standards relating to but not limited to, contract compliance.
People Experience: Builds professional relationships and communicates effectively virtually and in person. Able to adjust communication style in the moment to create a collaborative and cohesive working environment. Actively participates in or facilitates meetings such as new member protocol and PM Meeting and other staff meetings as required. Motivates team to generate upgrades through one-on-one contact, in-center promotions, open houses and referrals. Partners with styling team to educate clients on memberships, add-on’s, conversions, hair technology and at home hair care.
Perform other reasonable duties as assigned
MANAGEMENT AND COLLABORATION:
QUALIFICATIONS:
HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.
Full Time
$76k-101k (estimate)
05/03/2024
08/20/2024
The job skills required for Client Relationship Manager include Products and Services, Communicates Effectively, Client Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Relationship Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Relationship Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Relationship Manager positions, which can be used as a reference in future career path planning. As a Client Relationship Manager, it can be promoted into senior positions as a SB Financial Services Relationship Manager II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Relationship Manager. You can explore the career advancement for a Client Relationship Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Relationship Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Relationship Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Relationship Manager job description and responsibilities
While account executives focus on the goals of their employer throughout their communications with clients, the targets of client relationship managers are more closely aligned to those of the client.
03/15/2022: Troy, NY
Client relationship managers are responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them.
03/04/2022: Santa Cruz, CA
Build positive and productive relationships with clients for business growth.
01/20/2022: Concord, NH
Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.
03/25/2022: New Orleans, LA
To maintain this strong client relationship, the client relations manager must consistently work to ensure they satisfy the client.
04/07/2022: Stockton, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Relationship Manager jobs
Since they work directly with clients, they often conduct meetings with clients via phone calls, emails or video chats.
02/28/2022: Topeka, KS
Some may travel to conferences and conventions to mingle with current clients and recruit prospective customers.
03/28/2022: Detroit, MI
Learning the needs of clients and developing plans to meet them.
04/08/2022: Bridgeport, CT
Have a genuine care for the success of the business.
02/25/2022: Utica, NY
Managers must understand the different reasons for the types of relationships, and provide the customer with what they are looking for.
03/21/2022: Springfield, MO
Step 3: View the best colleges and universities for Client Relationship Manager.