Hello

Greeting !!!

We have an urgent requirement for the below-given role, please revert me if you are available and interested with your updated resume.

Title: AGO-Help Desk Analyst 1 (740324)

Location: Columbus, OH-Onsite

Duration: long term Contract

1) Candidates that are local to Columbus, OH

2) Candidate will work on site only, no remote work
- ALL WORK MUST BE COMPLETED at 30 East Broad street.

We are looking for A deskside support person to assist us with Hardware roll out in preparation for Windows 11 roll out (both with leveraging Windows Autopilot fornew equipment and in place upgrade for equipment that can handle Windows 11).
Required Skillset

Description of duties for the contract for Helpdesk Analyst 3 (dedicated to Tier 2 deskside support) with primary responsibilities around desktop support, imaging and customer service.

Performs basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 & 2 problems, including, but not limited to:

• Experience troubleshooting Windows 10 OS and Windows 11 OS.
• Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices.
• Provides telephone/remote support related to networking or connectivity issues.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Provides basic diagnosis, analysis and resolution of issues and customer(s).
• Independently images and or reimages equipment in preparation for deployment.